Spanish Bilingual Inbound Customer Service Representative

The Customer Service Representative at SinglePoint is a professional, responsible, and goal-orientated individual who handles mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency. Our commitment to customer care is second to none. There are many opportunities for growth within our company and we are looking for top talent individuals that can grow with us!

We have a permanent full-time hybrid opportunity and the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of:

• Monday to Saturday between 7:00am to 10:15pm EST
• Location: 255 Consumers Rd.

This position starts on March 23, 2025 successful candidates MUST be available to start. 

Perks:

• Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model 
• Monthly contests with cash and prizes awarded
• Benefits/Health Care Spending Account 
• Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
• Career and Leadership Development - we are looking for top talent individuals that can grow with us!
• In depth training at the start of employment with continuous development and ongoing training throughout
• Rotational work schedule

Responsibilities

• Assist and market products and services to new and existing customers
• Assist with customer related payment solutions and account discrepancies
• Document customer accounts accurately
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

Qualifications 

• Must bring your own device. The device must:
• Support Windows 10 (1803 or higher)
• Have at least 8BG of RAM (memory)
• Have at least 500BM of free space (storage/HDD)
• Minimum internet speed at least 10mbps
• Webcam

• Bilingual Spanish is an asset
• Ability to work independently and within a team and maintain accuracy
• Ability to work flexible shifts 
• Strong organizational and active listening skills to determine the appropriate course of action 
• Strong attention to detail with excellent written and verbal communication skills
• Proficient computer skills
• Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus

Compensation

• Hourly rate of $17.60 plus 4% vacation pay

Join a winning team today! 

We are an equal opportunity employer. 

Accommodations are available upon request at any point in the selection process. #HP