Student Services Assistant

• Join a positive and inclusive workplace where your contributions are recognised
• Support a department making a meaningful difference in rural communities.
• Help students succeed in placements that benefit regional health services
• Part-time contingent role (3 days per week) based in Coffs Harbour NSW

Are you a warm, organised, and people-focused professional looking to support students and make a meaningful impact in rural health education.

The Role

We are seeking a Student Services Assistant to join our friendly team in the Department of Rural Health. This front-facing role is the first point of contact for students, staff, and visitors, making it central to our welcoming and supportive environment.

You’ll be responsible for:

• Delivering high-quality reception and customer service, managing enquiries with warmth, empathy, and professionalism.
• Providing general administrative support across the team, including room bookings, ordering supplies, and room/resource coordination.
• Assisting with events and meetings by coordinating catering, cleaning, and security, and supporting agenda/minute preparation.
• Supporting student accommodation processes, including managing applications and records using StarRez, and responding to placement-related enquiries.

This part-time position is contingent 3 days per week, based on funding at a HEW 4 Higher Education Level located at Coffs Harbour Campus.

About you

To succeed in this role, you’ll bring:

• Strong interpersonal and communication skills, with a polite, can-do attitude.
• Initiative and empathy, with the ability to work independently and respond proactively to changing needs.
• Solid organisational skills and attention to detail, particularly when managing bookings, emails, or coordinating events.
• Experience in administrative support, ideally in a customer or student-focused environment.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is from $74,491-$80972 p.a. + superannuation and is commensurate with skills and experience
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

This is a rewarding opportunity to be part of a committed team supporting students in their rural health journey. Join us in making a real difference—every day.

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact, Alison Hammond (02) 4055 1904 or via email Alison.Hammond@newcastle.edu.au

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Sunday 22nd March 2026 11:59pm AEST

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

 Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

 We are excited to be Looking Ahead with you!