On Site Service Technician - Level III

Job Summary

Acts as the technical specialist and primary customer support contact, independently diagnosing, troubleshooting, and completing repairs on Cummins products at a single customer site. The role focuses on minimizing equipment downtime, maintaining strong customer relationships, and ensuring safe, high-quality service delivery in compliance with Cummins standards and processes.

Key Responsibilities

• Independently diagnose faults and complete mechanical and electrical repairs on engines, power generation systems, and ATS at customer sites.
• Serve as the primary customer contact, ensuring prompt and efficient response to service needs to minimize product downtime.
• Maintain productive and professional customer relationships through clear communication and customer-focused service delivery.
• Coach customer technicians and/or less experienced technicians on preventive maintenance and repair activities; may provide work direction and review repair plans, parts lists, and tool requirements.
• Manage parts, tools, and spare inventory at the work site to ensure availability and accuracy.
• Escalate unresolved or complex technical issues to supervisors or product specialists in a timely manner.
• Complete all required service documentation including service worksheets, timesheets, warranty claims, and quality documents using handwritten forms or business systems.
• Identify and communicate additional service and sales opportunities at the customer site.
• Complete required technical and safety training in line with skill and business requirements.
• Maintain work area, tools, and equipment in a clean, safe, and operational condition.
• Ensure full adherence to Health, Safety & Environmental (HSE) policies, procedures, and legislation; proactively report incidents, hazards, or near misses to site management and supervisors.

Qualifications

• Apprentice Certified Power Generation and/or Engine Technician.
• Vocational diploma from a relevant technical institution (preferred).
• Current relevant electrical certification (optional).
• Locally valid driving license/permit.
• This position may require licensing or authorization to comply with export control or sanctions regulations.

Competencies

• Proficiency in MS Office applications for documentation, reporting, and communication.
• Basic working knowledge of engines and ATS (Automatic Transfer Switches).
• Customer Focus: Builds strong customer relationships and delivers customer-centric service solutions.
• Effective Communication: Adapts communication style to suit diverse audiences and technical understanding levels.
• Diagnostics Application: Translates customer complaints into structured troubleshooting plans using guided workflows, service tools, and diagnostic software.
• Electronic Service Tool Application: Utilizes appropriate electronic hardware and software tools to diagnose and resolve service issues.
• Engine Systems Interaction: Understands and analyzes electrical and mechanical system interactions including fuel, cooling, exhaust, aftertreatment, controls, sensors, and driveline systems.
• Product Repair & Maintenance: Performs quality repairs within standard repair times, ensuring correct assembly, cleanliness, and adherence to reuse and progressive damage guidelines.
• Service Documentation: Accurately records service activities, technical findings, and customer/equipment data in service management systems.
• Technical Escalation: Effectively escalates complex issues using available resources while ensuring timely customer response.
• Health & Safety Fundamentals: Champions proactive safety behaviors to support an injury-free workplace.
• Manages Complexity & Conflict: Resolves technical and interpersonal challenges effectively.
• Develops Talent & Self-Development: Supports knowledge sharing and actively pursues continuous learning.
• Values Differences: Respects and leverages diverse perspectives and cultures.

 

Experience

• Significant field service experience in power generation and/or engine products.
• Extensive hands-on knowledge of engine systems and related equipment.
• Basic understanding of competitor products and standard industry practices.
• High Voltage / Low Voltage practical experience (optional).

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.