Consultant - Training of Service Sector

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

 

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
 

Project Context and Scope

1. Pakistan faces long-standing and complex challenges related to irregular migration, Trafficking in Persons (TIP), and Smuggling of Migrants (SOM). These issues are driven by a multitude of interrelated factors, including socio-economic disparity, limited livelihood opportunities, porous borders, natural disasters, and increasing unemployment, particularly among youth in migration-prone areas such as Punjab. As a result, Pakistan continues to serve as both a source and transit country, with significant irregular outflows to the Gulf, Europe, and other regional destinations via high-risk migration routes.

   In response, the Government of Pakistan (GoP) has undertaken significant efforts to address these challenges. Notably, in 2018, dedicated laws on TIP and SOM were enacted, followed by the launch of the National Action Plan (NAP) 2021–2025, which provides a strategic framework anchored on five core pillars: Prevent, Protect, Pursue, Prosecute and Partnership.

   The project activities include two TIP Coordination Committee workshops and six service delivery sector trainings to strengthen institutional coordination and enhance survivor-centered responses aligned with national frameworks and IOM standards.

   Objectives

2. To design and deliver two TIP Coordination Committee workshops to strengthen coordination, oversight, and referral mechanisms under the TIP and SOM framework.
3. To design and deliver six service delivery sector trainings on:
   • Child Protection (two trainings) covering but not limited to:

     • Definition and indicators of child trafficking and child victims of smuggling

     • Developmental, psychological, and social considerations for children

     • Best Interest Assessment (BIA)

     • Child-friendly interviewing techniques

     • Trauma responses in children

     • Child safeguarding and risk mitigation

     • National CP referral pathways and coordination

     • Documentation and ethical case handling for minors

   • Victim interviewing techniques and Return Counseling based on IOM's Return Counseling Toolkit (two trainings)

     • Trauma-informed interviewing (stages, techniques, do/no-harm

     • Creating a safe and private interviewing environment

     • Active listening, empathy, and trust-building

     • Managing emotional distress and crisis response

     • Voluntary, informed decision-making principles

     • Step-by-step guidance from IOM's Return Counseling Toolkit

     • Risk assessment and safety planning

     • Interview documentation standards

     • Ethical challenges and case simulations

   • Case Management Approaches based on IOM's Case Management Guidelines (two trainings)

• Case management cycle (intake → assessment → planning → implementation → follow-up → closure)

• Survivor-centered, gender-responsive, and child-sensitive approaches

• Confidentiality, data protection, and secure record-keeping

• Identifying and prioritizing needs

• Coordination with service providers

• Referral pathways and interagency linkages

• Follow-up mechanisms and sustainability

• Case documentation and reporting

• Practical case simulations using real-world scenarios

  • To enhance institutional capacities to apply survivor-centered, gender-responsive, and child-sensitive approaches in TIP and SOM response.

Scope of Work

1. TIP Coordination Committee Workshops (2 Workshops – 2 Days Each)

The consultant will:

• Design and deliver two 2-day workshops for TIP Coordination Committees.

• Strengthen understanding of:

  • Roles and responsibilities of committee members

  • Referral pathways and SOP implementation

  • Inter-agency coordination mechanisms

  • Case tracking and follow-up procedures

• Facilitate structured discussions to identify coordination gaps and propose practical solutions.

• Align discussions with the National Action Plan (2021–2025) and existing legal frameworks.

1. Service Delivery Sector Trainings (6 Trainings – 2 Days Each)

The consultant will design and deliver six 2-day trainings, structured as follows:

• Child Protection (two trainings – 2 days each)

• Victim interviewing techniques and Return Counselling based on IOM's Return Counseling Toolkit (two trainings – 2 days each)

• Case Management Approaches based on IOM's Case Management Guidelines (two trainings – 2 days each)

Each training will include:

• Survivor-centered approaches

• Do No Harm principles

• Gender-responsive and child-safeguarding standards

• Practical application exercises

• Case-based simulations

The consultant shall use IOM’s official toolkits and guidelines as referenced in the project document.

 Organizational Department / Unit to which the Consultant is contributing 

The consultant will be contributing to the project – “PX-0629 - Strengthening response to combat trafficking in persons and smuggling of migrants in Pakistan”. The project is managed by Migration Management Department of United Nations – Internation Organization for Migration Pakistan. 

Tasks to be performed under this contract

Deliverable 1: The first deliverable of this assignment would be to prepare the inception report detailing the methodology to be adopted for the training, timelines and detailed workplan. The deliverable shall be completed within one month of the signing of the contract. 30% of the contract value will be paid to the consultant upon completion of the first deliverable. 

Key Activities

• Detailed workplan for two TIP Coordination Committee workshops and six service delivery sector trainings (Child Protection ×2, Victim Interviewing & Return Counselling ×2, Case Management Approaches ×2).– Finalized training methodology, agendas, tools, and session flow for each module.– Coordination plan for engaging relevant government departments and CSOs for participant nominations.

• Develop detailed training modules for:

  • Two TIP Coordination Committee workshops 

    • Two Child Protection trainings

      • Two Victim interviewing techniques and Return Counselling trainings

      • Two Case Management Approaches trainings

• Prepare:

  • Participant manuals for all trainings

    • Presentation materials

      • Practical exercises and case studies

      • Pre- and post-training assessment tools

  Deliverable 2: The second deliverable of this assignment would be to deliver 8 trainings as per the schedule mentioned below. The second deliverable shall be completed within 7-8 months of the signing of the contract. 40% of the contract value will be paid upon completion of the second deliverable. 

  Key Activities

  • Completion of all training sessions: 2 TIP Coordination Committee workshops (2 days each)– 6 service delivery sector trainings (2 days each)

  • Submission of full training packages (presentations, exercises, facilitator guides, participant manuals).

  • Submission of all pre-/post-training assessment tools and raw data.

  • Short summary note with participant attendance and feedback.

  Deliverable 3: The third deliverable of this assignment would be to submit a comprehensive final report covering all the trainings and associated activities undertaken to complete the trainings. 30% of the contract value will be paid upon completion of this deliverable. 

  Key Activities

  • Submission and approval of the Final Report covering all trainings.

  • Analysis of pre-/post-test results and knowledge gains.

  • Summary of key findings, challenges, and recommendations.

  • Final participant database (sex-disaggregated).

  • Submission of any case studies, documentation, or supplementary resources.

 Performance indicators for the evaluation of results

• Development of training module and other training material. 

• Deliver two TIP Coordination committee meeting and six service sector trainings. 

• Pre and Post training evaluation. At least 85% report improvement in understanding and knowledge. 

• Final Report

Required Qualifications and Experience

• At least 5 years of experience in capacity-building and training delivery related to trafficking in persons, smuggling of migrants, protection, or migration management.

• Demonstrated experience in delivering trainings based on:

• IOM’s Return Counseling Toolkit

• IOM’s Case Management Guidelines

• Experience working with government coordination mechanisms.

• Strong knowledge of Pakistan’s TIP and SOM legal frameworks.

• Proven ability to produce quality training materials and analytical reports.

• Demonstrated gender sensitivity and cultural awareness and an ability to integrate these perspectives into content development.

• Strong facilitation, curriculum design, and report-writing skills.

• Experience working with UN agencies, international NGOs, or national stakeholders in Pakistan.

• Ability to deliver content in both English and Urdu.

Languages

For this consultancy, fluency in English and Urdu are required. 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

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