Key skills
Technical Support Expertisen8n ExperienceAPIs & IntegrationsCloud & InfrastructureContainerizationNetworking & DatabasesWorkflow AutomationAuthentication ProtocolsKnowledge SharingOn-call ReadinessAirflowAWSAzureGCPKubernetesDockerPostgreSQLJWTSAMLPrometheusGrafanaDatadogSentryOpenTelemetryCommunication
About this role
n8n is an open workflow orchestration platform that empowers technical teams to automate processes more efficiently. They are looking for a Support Engineer to provide advanced technical support and troubleshooting for Enterprise Standard customers, acting as a liaison between Product Support and Engineering.
Responsibilities:
- Handle escalations from Product Support, providing advanced technical assistance
- Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem
- Partner with Enterprise Support when handling issues impacting higher-value accounts
- Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
- Collaborate with Engineering and Product teams to report, triage, and resolve product issues
- Suggest workflow and tooling improvements to increase resolution efficiency
- Document troubleshooting steps and build internal playbooks for recurring escalations
- Improve knowledge bases and enable Tier 1 Support with better documentation
- Serve as a technical mentor to Product Support Engineers where needed
Requirements:
- Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles
- n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments
- APIs & Integrations: You're comfortable debugging APIs, webhooks, authentication, and data flows
- Cloud & Infrastructure: You're familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
- Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments
- Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting
- Communication: You explain technical issues clearly and document troubleshooting steps effectively
- Workflow Automation: Experience with platforms like Zapier, Make, or Airflow
- Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
- Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
- Knowledge Sharing: You've contributed to playbooks, internal tooling, or support documentation
- On-call Readiness: Comfort participating in structured escalation workflows and incident management processes