Territory Customer Support Manager

John Deere is a company focused on addressing global challenges related to food, fiber, and infrastructure. They are seeking a Territory Customer Support Manager to enhance customer experience, support parts and service sales, and drive dealer readiness for new product launches.

Responsibilities:

• Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
• Support parts & service sales
• Drive dealer readiness for new product launches
• Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes

Requirements:

• Ability and willingness to travel domestically, up to 75%
• 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
• 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
• Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline
• 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
• 2 or more years of experience with Negotiation and Conflict Resolution processes
• 2 or more years practical experience with John Deere machinery and equipment