Program/Project Manager

JLL empowers you to shape a brighter way. As a Program Manager, you will orchestrate multiple interconnected projects to deliver transformational outcomes that drive strategic value for clients, while fostering collaboration and inclusivity within diverse project teams.

Responsibilities:

• Leading complex, multi-faceted programs encompassing multiple projects, ensuring alignment with organizational strategy and delivering measurable business value within scope, timeline, and budget parameters
• Running multiple programs simultaneously while maintaining comprehensive oversight of all deliverables
• Preparing and presenting monthly reports to clients that detail program progress, performance metrics, milestones achieved, budget status, and upcoming initiatives
• Collaborating closely with other facilities partners, and service providers to ensure seamless program execution
• Facilitating regular coordination meetings, aligning schedules and resources across multiple workstreams, and maintaining strong working relationships with internal and external facilities teams
• Managing diverse project teams across multiple disciplines and geographies, fostering collaboration between various stakeholders, vendors, and internal departments to achieve program objectives
• Establishing and maintaining program governance structures, conducting executive steering committee meetings, and providing strategic guidance to senior leadership on program status, risks, and opportunities
• Identifying program-level risks and dependencies, developing comprehensive mitigation strategies, and leading organizational change management efforts to ensure successful program adoption
• Establishing program metrics and KPIs, conducting regular performance reviews, and implementing process improvements to enhance program effectiveness and organizational capabilities
• Collaborating with senior leadership to develop long-term program roadmaps, conducting feasibility assessments for new initiatives, and ensuring program alignment with business strategy

Requirements:

• Bachelor's degree in Engineering, Architecture, Construction Management, Business Administration, or a related field
• Minimum of 3-5 years of progressive experience in program or project management, with at least 1-3 years managing complex, multi-project programs in the real estate, construction, or related industries
• Proficiency in program management software and enterprise project management platforms, including Microsoft Office and Smartsheet
• Strong knowledge of program management frameworks, methodologies, and best practices
• Communication and presentation skills, with the ability to influence and engage stakeholders and diverse audiences
• Proven ability to lead large, cross-functional teams and manage complex stakeholder relationships across multiple organizations and time zones
• Advanced analytical and strategic thinking skills, with demonstrated ability to manage multiple concurrent programs and optimize resource allocation
• Professional certification in program management preferred
• Experience leading digital transformation or organizational change initiatives in a global, matrixed environment
• Expertise in advanced program management tools, data analytics platforms, and digital collaboration technologies
• High-level problem-solving and strategic decision-making capabilities, with experience in crisis management and complex issue resolution
• Demonstrated ability to thrive in ambiguous, rapidly changing environments while maintaining program momentum and stakeholder confidence
• Track record of developing program management capabilities and mentoring other project and program managers