Key skills
Customer Success ManagementTechnical Account ManagementAPI InteractionLearning AgilityMotivational SkillsCommunicationCustomer SuccessAccount Management
About this role
Constructor.io is a company that powers product search and discovery for major retailers worldwide. As a Customer Success Manager, you will help customers enhance their revenue by improving their search and product discovery experiences through effective integration with our services.
Responsibilities:
- Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
- Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
- Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
- Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
- Fielding and troubleshooting customer support requests
- Creating and updating customer documentation and training materials as needed
- Always looking for new ways you can make our integration process more robust and make customers feel even more successful
Requirements:
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Know what an API is and have interacted with them before
- Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems