Senior Client Technical Support Engineer

Array is a financial innovation platform that helps digital brands and financial institutions bring consumer products to market faster. The Senior Client Technical Support Engineer will provide technical support to clients, troubleshoot issues, and collaborate with product engineering teams to enhance the company's offerings.

Responsibilities:

• Lead technical support assistance for Array's growing roster of clients
• Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions
• Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions
• Create support documentation for internal and external use to further educate the organization and client base
• Collaborate with other teams to further strengthen Array's suite of products
• Ability to excel in a collaborative startup
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Requirements:

• 2+ years experience providing technical support in a remote environment
• Ability to manage multiple issues at once, context switch and have a client centric approach in everything you do
• Previous experience working with REST APIs
• Previous experience working with SQL
• Familiarity with JavaScript or front end web/app development
• A broad interest and technical background
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do