Telesales Manager Health Plan Ohio, Idaho, Iowa, New York, and Michigan markets - MediGold

Mount Carmel Health System is a not-for-profit Medicare Advantage insurance plan serving seniors and other Medicare beneficiaries across the United States. The Telesales Manager will manage the remote telesales call center, develop and implement sales strategies, and oversee the performance of sales staff to achieve sales goals.

Responsibilities:

• Interprets, analyzes and responds to sales and performance measures
• Plans, develops and manages sales strategies that result in increased plan membership (sales)
• Plans, develops and implements specific sales tactics for both individual and group sales
• Identifies and recruits personnel and other resources necessary to implement sales strategies
• Oversees all aspects of prospective and new member business activity
• Develops sales goals, objectives and helps to define or set sales forecasts
• Manages Sales Department assignments, projects and accountabilities
• Develops, implements and manages sales staff commission schedules and processes
• Helps to generate new product ideas and the enhancement of existing products through collaborative efforts with other disciplines to meet market need
• Monitors and manages sales performance and budget objectives
• Maintains contact with key accounts and community leaders to optimize sales strategies and tactics
• Oversees and participates in the delivery of presentations to individual consumers and employer group representatives
• Manages and appraises the performance of sales staff, including the responsibilities of hiring and firing in a manner that is compliant with Human Resources policies and procedures
• Acquires and maintains an understanding of federal and state regulations intended to guide sales activities
• Prepares and delivers special account, group and individual consumer proposals and presentations
• Accountable for setting and monitoring all sales and performance measures on a per-agent basis
• Ensures federal compliance of sales agent practices and responsible for developing and implementing sales agent training and testing programs
• Establishes and oversees marketing and sales territories for sales agents

Requirements:

• Bachelor's degree in Business Administration, Communications, Marketing or related field. Significant experience as a sales manager may substitute for the Bachelor's degree requirement
• Appropriate Insurance License as required by state law
• Minimum of 3 years insurance sales experience, ideally related to Medicare Advantage product lines
• Effective Communication Skills
• Proven ability to thoroughly grasp health insurance plan concepts, operations and regulations
• Excellent written, verbal and presentation skills with proven ability to successfully communicate with mature customers, staff, peers, external organizations and groups
• Proven ability to motivate and manage self and others toward goal in a high pressure sales environment