Senior Customer Service Representative - Remote in Maryland

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Senior Customer Service Representative, you will be responsible for resolving escalated or complex calls from customers and ensuring an exceptional customer experience.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• 2+ years of customer service experience in a call center or telecommunications
• 2+ years of accounting experience or equivalent explaining financial information
• High school diploma or equivalent
• Computer experience
• High speed internet (>15 mbps)