Senior Business Analyst

PetPlace is a subsidiary of Independence Pet Holdings, focused on building a digital-first pet e-commerce platform. They are seeking a Senior Business Analyst to support accounting operations within a high-volume insurance environment, ensuring accurate premium payment processing and financial controls across multiple entities.

Responsibilities:

• Support and optimize accounting workflows for high‑transaction‑volume premium payments, including credit card, ACH, and digital payment methods
• Analyze end‑to‑end payment flows from customer payment through authorization, settlement, fees, refunds, and chargebacks, ensuring accurate and timely posting into D365
• Partner with Accounting to design and maintain scalable cash application and exception‑handling processes to support peak transaction periods
• Support reconciliation of payment processor settlements to bank activity and D365 subledgers, identifying and resolving timing differences, fees, and failed transactions
• Support accounting processes across multiple legal entities, products, and brands within the MGA structure
• Ensure proper use of company codes, legal entities, and financial dimensions within D365 to support:
• Entity‑level financial reporting
• Intercompany activity
• Carrier and product‑level reporting
• Partner with Accounting leadership to ensure premium revenue, commissions, and liabilities are recorded accurately by entity and in accordance with internal accounting policies
• Serve as the accounting business lead for D365 initiatives supporting high‑volume transactions and multi‑entity accounting
• Translate accounting requirements into D365 functional designs, including:
• Chart of accounts and financial dimensions
• Posting profiles and subledger structures
• Automated allocations, accruals, and reclass entries
• Partner with IT and vendors to support integrations between payment processors, policy administration systems, and D365, ensuring data accuracy and control integrity
• Ensure high‑volume payment and settlement processes maintain strong internal controls over financial reporting
• Identify and mitigate risks related to:
• Transaction volume scalability
• Data integrity across systems
• Segregation of duties in payment processing
• Support audit and regulatory requirements common to insurance MGAs, including documentation and control evidence
• Support improvements to month‑end close processes impacted by premium volume, payment timing, and multi‑entity reconciliations
• Partner with Accounting and Finance to enhance reporting related to:
• Premium collections
• Carrier payables and commissions
• Entity‑level and consolidated results
• Identify opportunities to reduce manual effort and improve close timeliness through automation and process redesign
• Act as a trusted advisor to Accounting leadership on system scalability, payment risks, and entity structure impacts
• Facilitate cross‑functional working sessions with Accounting, IT, Operations, and external vendors
• Mentor junior analysts and promote consistent business analysis standards

Requirements:

• 5+ years of experience in business analysis, accounting operations, or finance transformation
• Experience supporting high‑volume financial transactions, preferably premium payments or customer billing environments
• Experience working within a multi‑entity accounting structure, ideally in an insurance MGA or financial services organization
• Hands‑on experience with Microsoft Dynamics 365 Finance (or similar ERP systems)
• Experience supporting or integrating payment processors, including settlement, fees, refunds, and chargebacks
• Strong understanding of accounting principles, month‑end close, reconciliations, and financial controls
• Strong understanding of high‑volume payment processing and accounting implications
• Knowledge of multi‑entity ERP design, including legal entities and financial dimensions
• Proficiency with SQL for data analysis, validation, and reporting
• Ability to design scalable, controlled solutions that support growth and transaction spikes
• Strong analytical, documentation, and stakeholder facilitation skills
• Excellent attention to detail with a control‑ and compliance‑focused mindset