Vice President - UI/UX & Product Operations

MRI Software is a company that provides innovative real estate software solutions. They are seeking a Head of UI/UX & Product Operations to lead experience design and product operating excellence for a global, multi-product SaaS platform, ensuring a cohesive user experience and embedding AI capabilities into workflows.

Responsibilities:

• Define and govern a unified UX vision across a multi-product SaaS portfolio
• Establish global design systems aligned to a common data model and shared services layer
• Ensure consistent identity, navigation, permissions, and workflow orchestration across modules
• Drive experience cohesion across regional variations and localization needs
• Embed platform principles (reusability, composability, extensibility) into UX standards
• Design AI-native interfaces: conversational assistants, contextual action cards, predictive prompts, and autonomous agent workflows
• Define interaction models for multi-agent orchestration (human-in-the-loop, escalation, approvals, guardrails)
• Partner with AI/Engineering teams to translate LLM capabilities into governed, production-grade experiences
• Ensure explainability, trust signals, and responsible AI UX patterns are embedded into workflows
• Drive experimentation on AI adoption, automation ROI, and friction reduction
• Establish a scalable product operating rhythm across global teams (OKRs, roadmap governance, release discipline)
• Own product analytics and user behavior instrumentation strategy (e.g., Pendo or equivalent)
• Create unified dashboards across products to track adoption, engagement, AI utilization, retention, and feature ROI
• Implement structured experimentation (A/B testing, cohort analysis, feature validation) at portfolio scale
• Provide executive-level visibility into product health, performance, and AI impact
• Integrate UX and Product Ops tightly into agile and DevOps workflows
• Improve discovery-to-delivery cycle time and reduce rework through structured intake and validation
• Align product design with API strategy, microservices architecture, and shared platform capabilities
• Standardize feedback loops between customer insight, analytics, and engineering execution

Requirements:

• 12+ years in UX, Product, or Product Operations leadership within global SaaS environments
• Experience leading platform or multi-product portfolio transformations
• Strong understanding of platform architecture, APIs, shared services, and data fabric concepts
• Hands-on experience with product analytics tools (e.g., Pendo, Amplitude, Mixpanel)
• Demonstrated experience integrating AI/LLMs into production products
• Familiarity with agent frameworks, orchestration patterns, or AI automation workflows
• Deep knowledge of Agile, DevOps, experimentation frameworks, and SaaS metrics