Senior Manager, Platform Engineering

ARC'TERYX is a company focused on providing exceptional e-commerce experiences. As the Senior Manager, Platform Engineering, you will lead multiple teams in the design, development, and maintenance of platform systems, while also contributing to the technology strategy that supports the company's digital presence.

Responsibilities:

• Providing direction and coaching to the platform development teams in all phases of the software development life cycle
• Attracting, retaining, and developing top talent to build a world-class platform engineering team, developing career pathways for your team members and help them grow through coaching, mentoring, goal setting and ongoing assessment
• Inspiring each team members’ creativity, problem-solving abilities and career growth
• Developing functional specifications and designs for future focused complex systems or modifying/maintaining existing complex systems
• Consistently reviewing the designs and code of team members, often in collaboration with software engineering managers, colleagues and architects to define and hold to industry standards
• Helping design, code, debug, test and support platform systems
• Partnering with leadership, product management and platform engineering managers to define a multi-year vision, strategy, and technical product roadmap and backlog to support the continued growth of Arc’teryx digital platforms
• Executing code analysis, requirements analysis, identification of code metrics, system risk analysis, and software reliability analysis
• Championing observability at scale in everything we do through logging, metrics collection, dashboarding, SLO/SLA/SLI and commitment to continuous improvement
• Remaining committed to a platform service-oriented design
• Executing performance tuning, improvement, balancing, usability, automation
• Working to support, maintain and document new and existing solutions
• Continuing to identify and evaluate new technologies for implementation
• Acting as a technical escalation point for the platform engineers or architects on teams
• Ensuring the team are knowledgeable and available to provide platform support for software running in production 365/24/7; and joining the team in handling incidents that require escalation
• Collaborating and contributing to the continuous improvement of Arc’teryx SDLC, Project and other methodology
• Remaining up to speed with new developments of platform capabilities to support our growing businesses
• Working with product managers and leadership on work resourcing by ensuring platform engineers are available at the right time, with the right skill set and aligned with priorities
• Checking in with product managers and technical leaders to ensure team performance and direction is on track to achieve project goals to scope, time and budget

Requirements:

• 10+ years relevant experience with full stack development in an Agile/Scrum environment managing teams of 10 or more engineers
• Deep knowledge of observability and software operations including metrics, SLO/SLA, RCA and operational effectiveness
• Programming language polyglot, and excel in 2 professional languages
• Extensive knowledge of C++, C#, Java, or Golang coding and best practices
• Extensive experience with NoSQL databases at scale
• Extensive experience with Event systems like Kafka/RabbitMQ/EventBridge
• Extensive experience working in a Cloud first design environment with AWS, Azure or GCP
• Extensive experience in designing, building, deploying, debugging and supporting distributed systems in the cloud
• Understand deeply caching, security, compute, I/O and storage in a cloud environment
• Proficient in designing, writing and maintaining automated user tests and unit tests
• Advocate for a schema-first approach, i.e. defining the API schema first before writing any code or implementing the APIs
• Experience building APIs, OAuth 2.0, headless solutions
• Experience working with cloud computing infrastructure, container solutions, and CI/CD pipelines
• Deep knowledge of Micro Services concepts and architecture
• Experience with caching, web Servers, load balancers configuration and management
• Deep knowledge of Event Driven Architecture and Domain Driven Design principles
• Great communication, problem solving, and documentation skills
• Self-starter who can work with minimal supervision and takes the initiative and applies it to the vision
• Proactive in identifying the root cause of issues and developing solutions
• Remain highly flexible and adaptable when faced with ambiguity
• Passion for work is paralleled by passion for getting outside and living it