Microsoft/Cloud Engineer

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. As a Cloud Managed Services Engineer (L3), you will provide top-tier managed services, proactively identify and resolve cloud-based incidents, and manage client infrastructure to ensure operational efficiency.

Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, apply monitoring tools and respond to alerts
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assists in analyzing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides onsite technical support to clients and provide field engineering services to clients
• Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
• Proactively identifies opportunities for work optimization including opportunities for automation of work
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
• May work on implementing and delivering disaster recovery functions and tests
• Performs any other related task as required

Requirements:

• Extensive experience working within a medium to large ICT organization in an engineering function
• Proven experience in managed services with excellent knowledge of ITIL processes
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
• Experience working with vendors and/or third parties in a collaborative manner
• Strong communication skills, with the ability to work across different cultures and social groups
• Ability to plan activities and projects in advance and adapt to changing circumstances
• A positive outlook and the capability to work well under pressure
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience
• Seasoned work experience
• Seasoned experience required in Engineering function within a medium to large ICT organization
• Seasoned experience of Managed Services
• Excellent working knowledge of ITIL processes
• Seasoned experience working with vendors and/or 3rd parties
• Seasoned experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration
• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
• VMware certified Professional: DATA Centre Virtualization
• VMware Certified Specialist – Cloud Provider
• VMware Site recovery Manager: Install, Configure, Manage
• Microsoft Certified: Azure Architect Expert
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer (VMCE)
• Rubrik Certified Systems Administrator
• Zerto, pure, vxrail
• Google Cloud Platform (gcp)
• Oracle Cloud Infrastructure (oci)
• Microsoft Windows Server