Customer Success Manager

HR Acuity is a company dedicated to improving employee relations through innovative case management software. They are seeking a Customer Success Manager to support a portfolio of Midmarket or Enterprise customers, driving adoption and satisfaction while collaborating with various teams to enhance customer experiences.

Responsibilities:

• Build strong, multithreaded relationships with customer stakeholders
• Lead executive business reviews and create tailored success plans
• Drive platform adoption and customer engagement through consultative guidance
• Monitor usage, identify risks, and execute mitigation strategies
• Collaborate with Account Managers to support renewal and growth motions
• Partner crossfunctionally with Product, Support, Sales, and Operations
• Surface customer feedback and advocate for platform and process improvements
• Foster customer advocacy through exceptional experiences

Requirements:

• 2+ years in Customer Success or Account Management with midmarket/enterprise clients
• Experience managing complex, multistakeholder accounts
• Proficiency with Microsoft Office and CRM tools; quick learner of new technologies
• Strong organization and time management in a fast paced remote environment
• Excellent written and verbal communication
• Confident presenting to and influencing VP and C-Suite stakeholders
• Customer-centric, proactive, and highly self motivated
• HR tech, SaaS, or related fields preferred