Customs Brokerage Account Manager
United States
Full Time
2 hours ago
H1B Sponsor
Key skills
Customs Brokerage LicenseSupply chain experienceAccount managementInternational supply chain knowledgeCustomer service skillsEnd-to-end logistics experienceTechnological aptitudeMulti-lingual (Spanish/Mandarin)BIAccount ManagementSales
About this role
Alba Wheels Up International, LLC is seeking a Customs Brokerage Account Manager to drive strategic initiatives and deliver measurable results in the customs brokerage sector. The role involves managing client accounts, developing key account strategies, and identifying new business opportunities while ensuring compliance with US Customs Regulations.
Responsibilities:
- Classify goods (general, not expert) and possess knowledge of basic Customs Brokerage regulations
- Directly manage designated accounts: engage with customers and ALBA’s network as the primary developer of relationships. Become a trusted advisor and the customer’s voice within our firm
- Create and maintain key account strategies: define strategic approaches through solutions, internal/external positions on RFQs and RFPs; partner with departments to deliver best-in-class service and competitive pricing
- Identify new opportunities: expand business scope and solutions with designated customers, create a sizeable pipeline, and maintain a high closing ratio
- Create and present targeted Business Reviews: update client strategies, priorities, and business strategy while introducing new ideas and continuous improvement
- Demonstrate technological aptitude: understand and share key technology offerings (BI, Mesur.io, online tracking)
- Collaborate effectively with other Key Account Managers
- Monitor monthly performance reports: volume, profitability, and pipeline, ensuring immediate actions in case of deviations
Requirements:
- Customs Brokerage License required
- 5+ years of supply chain industry experience in new business sales, account management, or operations in a 3PL, freight forwarder, or other relevant logistics provider scenario
- In-depth knowledge of international supply chain and experience with clients on a national and/or global scale
- Account management experience within various verticals: Beverage, Food/Perishables, Fashion Apparel/Accessories, Chemical/Raw Materials, and Hi-Tech/Semiconductor
- Exceptional customer service skills
- Ability to engage clients on company technology
- Experience with end-to-end logistics processes and solutions
- Multi-lingual a plus (Spanish or Mandarin/Cantonese)