Business Process Analyst - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. This position is responsible for supporting the implementation of consulting projects through data gathering, analysis, and research, while acting as the lead resource for team members and identifying process improvements.

Responsibilities:

• Identifies integration points of work processes and associate’s risks within own work area. Communicates integration points and risks so decisions can be made on direction of projects
• Gathers and analyzes business and stakeholder requirements. Collects and analyzes data to initiate, develop and recommend business practices and procedures
• Established working relationships with others outside area of expertise to expand knowledge and awareness of stakeholder’s business and integration points with systems, processes and procedures of those related areas and to be a resource regarding those areas
• Ensures successful completion of projects
• Demonstrates understanding of business unit and/or industry systems, processes, and requirements
• Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions
• Initiates and supports business optimization efforts to enable effective and efficient delivery of values services
• May train peers and colleagues
• Maintains process knowledge to effectively transfer information

Requirements:

• Understanding and applying basic level methodology regarding consulting
• Supporting the implementation of consulting projects through data gathering, analysis and research
• Acting as the lead resource for team members which may include providing training, assisting in resolving complex problems and/or identifying process improvements
• Identifying integration points of work processes and associate's risks within own work area
• Communicating integration points and risks so decisions can be made on direction of projects
• Gathering and analyzing business and stakeholder requirements
• Collecting and analyzing data to initiate, develop and recommend business practices and procedures
• Establishing working relationships with others outside area of expertise to expand knowledge and awareness of stakeholder's business and integration points with systems, processes and procedures
• Ensuring successful completion of projects
• Demonstrating understanding of business unit and/or industry systems, processes, and requirements
• Adjusting to multiple demands and shifting priorities; accepting responsibility for results of actions
• Initiating and supporting business optimization efforts to enable effective and efficient delivery of values services
• Maintaining process knowledge to effectively transfer information
• Proficiency in creating, editing and publishing solutions
• Broad understanding of the insurance industry, with foundational knowledge of auto and home insurance
• Strong collaboration skills and ability to work effectively across teams
• Demonstrated critical thinking skills to assess and identify downstream impacts of product or process changes
• Highly motivated self-starter with the ability to work independently and manage daily responsibilities
• 2 or more years of experience