Staff Product Designer (Dev Portal)

Kong is a fast-growing company focused on API and AI management. As a Staff Product Designer, you will collaborate with various stakeholders to design exceptional user experiences and improve product usability.

Responsibilities:

• Design exceptional experiences: Design experiences that our customers need and love. Lead complex projects from early concepting to final UI design, while upholding our design standards and design system. Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability
• Champion customers: Take time to understand our customers, their jobs-to-be-done, and infuse this understanding into your work and that of others. Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers
• Drive alignment: Solicit diverse perspectives, early and often, to strengthen your work. Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress
• Demonstrate ownership: Proactively educate people outside of the design team on the best way to work together. Be clear about your priorities and level of urgency. Keep people informed about your progress, risks, and changes to timelines. Take initiative to improve our team and its practices
• Level others up: Role model best practices and mentor junior members of the design team

Requirements:

• At least 6+ years of related experience, ideally in a developer tool SaaS product or similar
• A portfolio that demonstrates expertise in all phases of design, including: Leading a collaborative design process from definition to delivery, Conducting your own user research, Making data-informed design decisions, Positively impacting customers and improving business metrics, Demonstrating strong communication and storytelling skills (written and verbal), Using and contributing to a shared design system and team processes, Crafting aesthetically-pleasing and pixel-perfect final UI
• Comfort designing for developer experiences, including complex workflows, technical concepts, and system constraints