Driver

Description

JOB TITLE: Driver

DIVISION: Transportation 

REPORTS TO: Operations Manager 

SUPERVISES: None 

EXEMPTION STATUS: Non-Exempt 

POSITION SUMMARY: At BHA, Drivers are critical in ensuring the safe and reliable transportation of clients, staff, and materials across programs and community locations. This position ensures compliance with all safety, traffic, and organizational protocols while maintaining a respectful, supportive environment for passengers. Drivers serve as front-line representatives of the organization, promoting professionalism, confidentiality, and client-centered care at all times.

Grounded in our Core Values—Safety Through Structure, Compassion in Motion, Reliability That Builds Trust, Excellence in Every Detail, Innovation That Drives Us Forward, Teamwork Fuels the Journey, and Advocacy on the Road—Drivers uphold the highest standards of safety, professionalism, and client-centered care.

This role requires attentiveness, patience, and resilience, with Drivers serving as front-line representatives of BHA in every mile traveled.

This is a safety-sensitive position. Employees must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained

Drivers implement supports using the principles of Applied Behavior Analysis (ABA), working in close collaboration with Behavioral Clinicians to carry out evidence-based interventions, skill-building programs, and behavior support strategies with fidelity.

QUALIFICATIONS:

Education & Experience:

• High school diploma or equivalent required.

• A minimum of a Missouri Class “E” license with an “S” endorsement, or an out-of-state equivalent, with clean driving record; ability to maintain driver eligibility under company insurance.

• Prior experience transporting individuals with developmental disabilities, behavioral health needs, or medical conditions preferred.

• Minimum 2 years of professional driving or transportation support experience preferred.

• Experience transporting individuals with developmental disabilities, behavioral health needs, or medical conditions preferred. 

Skills & Competencies

• Strong commitment to safety, professionalism, and confidentiality.

• Ability to remain calm under pressure and respond appropriately to unexpected situations.

• Effective communication and interpersonal skills.

• Strong attention to detail in vehicle inspections, documentation, and client support.

• Strong interpersonal and communication skills.

• Organizational and time management proficiency.

• Emotional resilience and professionalism in high-pressure situations.

• Training in crisis de-escalation or passenger assistance preferred.

• Knowledge of defensive driving practices and vehicle safety checks preferred.

Other Requirements

• Must participate in, prior to hire and annually thereafter, a Human Performance Evaluation conducted by a medical provider of the company’s choosing.

• Must pass all required background checks.

• This position is subject to random and annual drug and alcohol testing.

KEY RESPONSIBILITIES:

Safety Through Structure 

• Provide safe, timely, and courteous transportation of clients and staff.

• Conduct pre- and post-trip inspections; promptly report maintenance or safety concerns.

• Maintain vehicle cleanliness and readiness, ensuring a predictable and secure travel environment.

Compassion in Motion 

• Assist clients entering and exiting vehicles safely, including mobility equipment support.

• Model patience, empathy, and respect in all passenger interactions.

• Protect confidentiality and safeguard sensitive information during transportation.

Reliability Builds Trust 

• Follow all traffic laws and organizational transportation policies consistently.

• Arrive promptly for scheduled routes and complete all assigned trips.

• Accurately complete logs, mileage, and incident reports.

• Transports individuals served to appointments, outings, and community activities as required.

Excellence in Every Detail 

• Uphold high standards in vehicle care, documentation accuracy, and communication with supervisors.

• Report accidents, incidents, or behavioral concerns immediately.

• Participate actively in meetings, trainings, and ongoing professional development.

Innovation that Drives Us Forward 

• Engage in continuous improvement by learning new tools, technologies, and practices to enhance transportation services.

• Provide feedback to improve routing, safety, and efficiency.

Teamwork Fuels the Journey

• Collaborate with program staff and supervisors to coordinate schedules and transportation needs.

• Support fellow team members, demonstrating mutual respect and shared accountability.

Advocacy on the Road

• Represent BHA positively within the community, advocating for the dignity, inclusion, and needs of all passengers.

• Ensure every passenger feels seen, supported, and safe.

Other Duties 

• Perform other transportation or support functions as assigned by supervisor.

• Responsible, either directly or indirectly, for filing all expense reports according to company policy.

• Directly or indirectly responsible for completing time reports on or before the defined due date.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

The physical demands described below represent those required to perform the essential functions of this position successfully. Reasonable accommodations may be made, as required by law, to enable qualified individuals with disabilities to perform these functions safely and effectively. However, employees must be able to perform the essential duties in a manner that ensures the safety and supervision of students at all times while operating a vehicle.

Additional Conditions and Expectations:

• Employees  must maintain professional conduct and emotional regulation at all times, even during crisis events or when exposed to aggressive or unsafe student  behaviors.
• Employees  must adhere to all BHA safety protocols, driving procedures, and behavioral support plans, following supervisor and clinical team  direction.
• Employees  must remain physically and mentally alert throughout the workday; sleeping, distracted driving, or use of personal electronic devices while driving is strictly prohibited.
• Employees must maintain confidentiality, respect, and dignity toward all students,  families, and colleagues regardless of behavioral presentation.
• Work hours may vary depending on route assignments, student needs, and emergency situations, including early morning or late afternoon schedules.

Fitness for Duty / Medical Evaluation (Job-Related):
BHA may require a job-related fitness-for-duty evaluation consistent with applicable law when there is a reasonable concern that an employee may be unable to safely perform the essential functions of the role (including driving, medication administration, crisis response, and continuous supervision), or as part of return-to-work clearance following certain leaves or incidents.

ACCESS TO PHI: The employee may have access to Protected Health Information (PHI). Employees must always protect the confidentiality of all client information. This includes adhering to all BHA policies and all applicable state and federal regulations regarding Protected Health Information (PHI). Sharing, discussing, or disclosing PHI in any form—verbal, written, electronic, or visual—is strictly prohibited unless explicitly authorized and required for job duties.

EQUAL EMPLOYMENT: Equal Opportunity is and shall be provided for all employees and applicants for employment based on their demonstrated ability and competence without unlawful discrimination based on their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted so as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

ADA STATEMENT: To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

ACCOUNTABILITY/IMPACT (Degree of answerability for actions, consequences of errors in judgment, and legal liabilities): Errors in judgment or mistakes could cost the organization loss of revenue, loss of clients, and/or negatively impact KCBHH’s reputation.BHA TRANSPORTATION CORE VALUES 

Safety Through Structure

Compassion in Motion

.Reliability That Builds Trust

Excellence in Every Detail

Innovation That Drives Us Forward

Teamwork Fuels the Journey

Advocacy on the Road

TRAINING AND DEVELOPMENT 

1. Required company trainings.

2. Trainings deemed necessary by supervisor.