Office Supervisor

Description

University Physicians’ Association, Inc. is looking for an Office Supervisor for a busy Family Medicine office located in West Knoxville.

GENERAL SUMMARY OF DUTIES: Responsible for directing, supervising, and coordinating staff and activities at physician office to provide quality, cost-effective care.

RESPONSIBILITIES

1) Ensure efficient clinic flow.

2) Responsible for weekly payroll and staff schedules.

3) Establishment, in conjunction with Regional Manager, office policies in accordance with established physician office and hospital standards.

4) Initial employee training, mandatory yearly training, and monitoring of job performance including annual performance reviews.

5) Review and monitor, in conjunction with Regional Manager, office financial performance including physician CME, reimbursements, and operating costs.

6) Work with Coder, Manager, and the Central Billing Office to ensure appropriate reimbursement.

7) Coordinates activities with billing office to include demographics and insurance, patient balances, overdue accounts. Gain expertise in billing office functions as they relate to charge capture and overall patient flow.

8) Ensure proper resolution of all customer satisfaction issues related to clinic site.

9) Liaison between practice providers and office employees and between practice and outside vendors / hospital.

10) Review and implement processes that align with our quality measures and department goals.

11) Facilitate credentialing information as needed.

12) Other Duties as assigned by Regional Manager 

Requirements

Minimum of three years of physician office management in health care organization required.