QA Specialist
Memphis, Tennessee, United States of America
Full Time
2 weeks ago
Key skills
Communication
About this role
Description
Veritas HHS seeks a QA Specialist for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN.
About the Company:
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission – Do socially useful work, have fun, and prosper.
Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- STD, LTD
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Identity Theft Protection
- Paid Time Off
- Volunteer Time Off
- Rewards Program
- On-Demand Pay
About the Position:
The Quality Assurance Specialist conducts reviews and audits of child support cases to ensure compliance with state and federal mandates and identify staff training needs. This position also develops and monitors performance metrics and reports to improve program outcomes.
Primary Responsibilities
- Conducts quarterly random sample and targeted audits; communicates results to management team and trainer
- Conduct federally mandated self-assessment reviews and legislative audits
- Collects, analyzes, and summarizes performance data, determining if trends exist that are affecting performance
- If performance is below the required standard, works with senior staff to document the underlying causes and prepares and distributes management report
- Facilitates project response to any adverse audit findings
- Works with analyst to assess the impact of changes to standard operating procedures on workflow
- Provides input on training plan
- Other duties as assigned
Requirements
- Bachelor’s degree in business administration or relevant field preferred
- Four years’ experience in child support services or related human services field
- Excellent math skills and working knowledge of data analysis/statistical methods
- In depth understanding of quality control procedures
- Solid communication skills
- Proficient in MS Office
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position.
Learn about Veritas HHS at www.veritas-hhs.com