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Exemption Status:

Non-Exempt

Hiring Range:

$19.74 - $30.80

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7:30am-4:00pm

Shift:

Hours:

40

Cost Center:

99940 - 5460 Identity Management

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of duties involving the gathering, processing, and legal registration of information on infants born at the community hospital and their mothers, for birth certificates and other birth related requirements. In addition, performs a variety of computer, clerical, and supply functions that support patient flow and the operation of the patient care unit.

I. Major Responsibilities: 

1. Interviews patients and gathers information as required by the Commonwealth of Massachusetts for the completion of paternity papers, denials, birth statements and certificate, and Social Security forms.  

2. Assists patients in handling of paternity papers, denials, and information changes. 

3. Completes Fetal Death reports as needed. 

4. Performs quality checks on completed birth certificates to ensure accuracy and completeness and that all aspects are in accordance with state laws.  

5. Reviews prenatal statistic information for each birth for completeness and accuracy and forwards it to the Registry of Vital Statistics and respective city departments. 

6. Provides birth certificate registration, and other birth related information, in person or over the phone, to parents, families, adoption agencies, the Registry of Vital Statistics, and representatives of other appropriate agencies. 

7. Works closely with clinical teams to obtain accurate and timely data. 

8. Greets and directs patients, families, visitors, and hospital personnel.  Provides basic information on policies and procedures or direct requests to appropriate persons.  Coordinates the flow of information to and from all areas within the department. 

9. Answers internal and external phone calls promptly and prioritizes urgent patient information.  Contacts physicians or unit staff members as appropriate. 

10. Assists in maintaining the order, organization and currency of logs and records and patient charts. Helps ensure an efficient sharing of information within the unit. 

11. Processes information needed for a variety of patient services and treatment areas such as, but not limited to, radiology, the laboratory, dietary, housekeeping.  

12. Arranges various tests and procedures. 

13. Assists in maintaining proper inventory of standard supplies and materials. Prepares requisitions to maintain established levels. Maintains all billing receipts. 

14. Prepares for new admissions and discharges. 

15. Performs a variety of routine clerical and computerized duties, such as sorting and faxing information and forms, maintaining or creating files, records, and logs, taking and relaying phone messages and routine information. 

16. Arranges for patient transport as ordered by the clinical team. 

17. Keeps waiting areas, conference room and sitting areas organized and stocked with information. 

18. Participates in training and performance improvement activities as directed. 

 

Standard Staffing Level Responsibilities: 

1. Complies with established departmental policies, procedures, and objectives. 

2. Attends a variety of meetings, conferences, seminars as required or directed. 

3. Demonstrates use of Quality Improvement in daily operations. 

4. Complies with all health and safety regulations and requirements. 

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 

6. Maintains regular, reliable, and predictable attendance. 

7. Performs other similar and related duties as required or directed. 

All responsibilities are essential job functions. 

II. Position Qualifications: 

License/Certification/Education: 

Required: 

1. High school diploma or equivalent. 

2. Notary Public. 

a. If Notary Public commission is not available upon hire/transfer, it must be obtained within 30 days from date of hire/transfer.  If it is not obtained within 30 days of hire/transfer, the employee will be terminated, or employee may apply for another position for which the employee meets the minimum qualifications. 

Preferred: 

N/A 

Experience/Skills: 

Required: 

1. Clerical skills and the ability to use computers to enter, retrieve, and process information. 

2. Excellent interpersonal communication skills. 

3. Ability to withstand significant level of on-going pressure, and ability to deal with individuals with tact, discretion, and diplomacy. 

Preferred: 

1. Minimum one (1) year of clerical or administrative experience. 

2. Knowledge of medical terminology and state requirements for birth statements and related items. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 

III. Physical Demands and Environmental Conditions: 

Constantly:  Sitting, Repetitive Movements, Working Indoors, Precise Motor Skills Required, Precise Hearing Required, Precise Vision Required, Color Vision Required; Lifting, Carrying, Pulling, and Pushing – Less than 10 pounds. 

Frequently:  Standing, Walking, Reaching, Grasping, High Stress Level. 

Occasionally:  Pushing, Pulling, Twisting, Balancing, Bending, Kneeling; Lifting, Carrying, Pulling, and Pushing – 10 pounds to 50 pounds. 

Never:  Climbing, Crawling, Working Outdoors, Working in Temperature Extremes, and Working at Heights; Lifting, Carrying, Pulling, and Pushing – 50 pounds to Over 100 pounds. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.