Customer Service Representative - International

About Balt  

Our purpose is to improve the lives of 150,000 patients in 2026.  

 

Our story 

Balt is a rapidly growing pioneer in an exceptional field. For 45 years, Balt has been leading the way - collaborating with physicians and institutions to develop elegant medical devices.  Our products are being used by physicians across the world, and we have 13 offices in 11 countries – and counting. 

We introduced one of the first neurovascular intervention devices in 1977 and now offer the world's broadest portfolio of medical devices for stroke. As the premier global neurovascular platform always seeking to expand beyond boundaries, we are now bringing our innovation to the peripheral vascular space.

We are proud of our mission, our people, and the incredible work we accomplish together as we empower physicians to save lives. 

 

Why Join Balt? Join a passionate team, dedicated to making a difference.  

1. Working at Balt means giving meaning to your work! Pride is a strong part of our identity.  
2. We are a close-knit team, with strong mission, vision and values that guide our day-to-day.  
3. Recognition of work, respect, and our multicultural community are key aspects of the employee experience and contribute to our continued success.  
4. No matter the country, we take care of you.  

Would you like to be part of story? Don't hesitate and come and join us. 

 

About this opportunity - Customer Service Representative (International)

Description:

Responsibilities include but not limited to customer service support and activities and order processing, invoicing, and inventory support as listed below:

 

Job Responsibilities:

Customer Service support to include, but not be limited to

• Answering incoming customer calls, emails and/or faxes
• Processing OUS / ROW orders

    - Processing customer orders

    - Confirming order accuracy

    - Processing sales orders and distributing to fulfillment team

    - Processing customer order confirmations

    - Customer Follow up

          ~ Processing Proforma Invoice and customer follow up

          ~ Coordinating and allocating inventory with Warehouse/Production

          ~ Processing Commercial Invoice and all logistical documentation

          ~ Coordinating Freight Forwarders

          ~ Submitting all order, logistical and Quality documents to customer

          ~ File Maintenance

Processing Inventory Returns in Sage/ RA Log Maintenance

    - Issuing RA numbers

           ~ Expirations and Exchanges

           ~ Complaints

           ~ damaged products

General Customer Service support, as needed

 

Qualification Requirements:

• High School Diploma
• 1-2 years Customer Service experience/ (Medical Device a plus)

Skills:

Efficient and accurate processing of customer requests

Ability to effectively articulate and communicate with customers, management and employees, in both verbal and written communications

Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness

Good general math skills

Able to handle multiple tasks effectively and consistently meet deadlines

Maintaining confidentiality of all sensitive matters

Attention to detail, able to work autonomously

Pre-requisites / Job Experience:

Experience in clerical, administrative, corporate environment

Skilled in computer keyboard, experienced in multiple corporate processing systems

Experience in Customer Service field, ERP processing preferred

Some Accounting or Bookkeeping experience, a plus

3 years Customer Service in Medical Device (preferred), 1 to 2 years of international experience 

High School diploma

Physical Requirements:

• Moderate standing or walking.
• Extended periods of sitting.
• Heavy computer use.
• Light lifting.

 

Work Environment:

Working conditions are normal for an office environment.

The above information on this description have been designed to indicate the general nature of work performed by employees within this position. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities. tasks, and duties, and does not limit the assignment of additional duties for this position.  

Balt Group is an Equal Employment Opportunity employer.

More information on www.baltgroup.com 

 

Please be aware of a current job offer scam perpetrated through the use of the internet. The scammers frequently misappropriate and use a company’s log and photos to give the appearance of legitimacy. The scam preys upon those seeking employment and uses false and fraudulent offers of employment with employers, such as Balt Inc to steal from the victims. Balt believes that one of the best ways to put a stop to this scam is to make sure you are aware of it. Balt’s job recruitment process involves live communication: in person, telephone, and/or video interviews in most cases.

 

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Pay Range$50,000—$56,000 USD