Enrollment Lead

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Roles based outside of our Denver office can sit in any of the following states: Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you are able to live and work full-time in one of the states listed above.

The Opportunity 

The Enrollment Lead will be responsible for the identifying and driving improvements in payment efficiencies and processes. This role will work closely with Operational Leadership, Remittance, Account Management and Product to identify systemic improvement opportunities in payment processes. The role is responsible for driving down manual remittance activities by OrthoFi and practices through execution of payment enrollment activities, including Change of Address and ERA/EFT enrollment. The Enrollment Lead will partner with OrthoFi's OSM, TIL and Configuration teams to champion our enrollment processes with new and existing clients, improving our customer's experience and decreasing payment delays. As Enrollment Team Lead, you will be responsible for driving the productivity, quality and metrics of the enrollment team. 

What You Will Do:

• Partner with OSMs and practices when onboarding new clients to champion and execute our enrollment policies and create a smooth onboarding process
• Identify and address systemic payment issues with practices resulting from business events in conjunction with OSMs
• Identify sources of manual payment uploads by practices and OrthoFi
• Maintain a source of record of enrollment process execution and effectiveness
• Defining enrollment business processes in conjunction with other stakeholders
• Track process execution and success
• Develop,  lead, and drive results for your team
• Training Enrollment team members on enrollment activities
• Oversee the execution of third-party partnerships, ensuring all internal workflows align with legally binding contractual obligations and performance standards.
• Employee reviews, one on one coaching, & performance management
• Develop and maintain departmental relationships
• Participating, and conducting team and departmental meetings

What You Will Bring:

• Experience partnering with internal teams to identify payment process improvement opportunities
• Experience leading clients through change of address enrollment, EFT enrollment and the impact of coordinating changes to TINs, NPIs and treating locations
• Full knowledge and experience working with dental credentialing processes
• Knowledge and experience in working with such sites as CAQH
• Full knowledge of dental insurance carriers payment processes
• Experience working with provider information such as NPI’s, Tax ID’s, license numbers
• Experience with change of address processes
• Knowledge and experience with provider W-9’s
• Knowledge of clearinghouse processes
• Highly detailed oriented
• Excellent follow through

What’s in it for you:

• Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
• Flexible PTO
• Employer HSA contribution 
• 9 Company Paid holidays
• 401(k) match, 3% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Option to work from home or in the office
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings       
• Peer-to-peer recognition program
• Vendor discounts

Compensation: $57,000 - $68,000 range

**Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**

Work Authorization: You must be authorized to work in the United States.  The Company is unable to provide sponsorship for workers.