Analyst, Payments Consulting MSUS Merchants

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Analyst, Payments Consulting MSUS Merchants

The Global Merchant and Network Services organization brings together the American Express businesses that serve merchants, banks, and strategic partners, enabling a sharp focus on leveraging the power of the network to deliver differentiated value to customers. Within this organization, Global Strategy, Operations and Performance powers day to day operations, delivering exceptional merchant and partner experiences, and supports the achievement of long-term business objectives. Payments Consulting sits within this group and plays a critical role in advancing these priorities.

The Payments Consulting team delivers go-to-market strategies, deploys new and emerging payment solutions, and ensures a seamless transaction processing experience across more than 20 global markets. The team serves as a trusted advisor to internal and external partners, bringing deep technical payments expertise and insights from the acceptance channel to inform internal strategies and support merchants, processors, and partners in implementing solutions that meet their evolving needs.

The Analyst, Payments Consulting MSUS role is designed as a developmental path toward becoming a Payments Consultant and, over time, progressing to a Payment Consultant career path within Payments Consulting Group. The Analyst works closely with Payments Consultants and cross-functional partners to build deep expertise in merchant payments, solution deployment, and consultative engagement while supporting key initiatives that drive outcomes for the business and for our merchants.

Responsibilities

• Work closely with Payments Consultants and team leaders to learn the end-to-end Payments Consulting model, including merchant engagement, technical payment processing concepts, and solution deployment.
• Support the managers and assist with documentation of processes, controls, and process flows to build a strong operational and consulting foundation while researching technical merchant processing using the specifications and regulations for Customers.
• Partner with Consultants on merchant initiatives by assisting with research, data validation, solution analysis, and follow up activities.
• Continuously expand knowledge of American Express payment processing, specifications, and product offerings, while supporting merchants with routine servicing needs to deepen technical and industry expertise.
• Analyze and manage workflow in MerchantForce aligned to team priorities, including campaign support and case tracking to ensure timely execution of merchant initiatives and resolution of technical certification.
• Collaborate with Product and Technology teams to understand upcoming roadmap changes, validate data, and help develop merchant engagement and communication strategies.
• Identify and prioritize process improvement opportunities and work with business and technology owners to implement enhancements that improve the merchant experience.
• Support issue resolution and remediation efforts.  Proactively raise, manage, and escalate issues as appropriate to ensure effective and timely resolution.
• Independently lead discrete projects and workstreams with strong attention to detail, gaining increasing ownership and exposure to complex initiatives over time.
•  Build strong relationships within Payments Consulting and with Client Management, Policy, Product, and Technology partners to strengthen consultative, communication, and influencing skills.

Minimum Qualifications

• Minimum of one year of experience in payment processing, merchant servicing, customer management, consulting, or process management
• High learning agility with the ability to quickly understand and articulate complex payment processes and technical concepts
• Demonstrated ability to solve problems, manage projects, and operate effectively in a fast-paced environment
• Strong interpersonal and relationship management skills with a customer-focused mindset
• Excellent written and verbal communication skills, including the ability to translate technical solutions into business outcomes
• Highly organized, analytical, and detail oriented with strong time management skills
• Self-motivated with the ability to manage multiple priorities and take increasing ownership of deliverables
• Strong proficiency in Microsoft Office applications, including advanced Excel and PowerPoint

Additional Details

• Location: Phoenix, AZ
• Hybrid work environment
• Flexibility to work across time zones as needed
• Potential travel within the United States

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.