Manager, Commercial Agent Channel Sales

Position Title: Manager, Commercial Agent Channel Sales

Base Salary: $75,000 to $125,000 annually DOE

Commission: Target commission of 60,000 annually

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

The Manager, Agent Channel Sales, is responsible for selling telecommunications and network connectivity services by creating and managing the relationships with independent technology agents who sell business accounts. This role will manage a team of Channel Partner Support Specialists with duties including quoting, Salesforce data input, ordering and partner/customer updates on pending orders.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Quoting, Order Management & Service Delivery

· Manage new sales quotes that are not served through automation, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, managing and communicating test and turn up of circuits, etc.

· Ensure accurate order processing and service delivery for operations.

· Design and create customer network configurations with Sales Engineering and agents.

Channel Partner & Agent Relationship Management

· Assist in identifying opportunities within the company's current markets with Agents.

· Develop and maintain relationships with support staff within our Master Agents including engineers, access managers and other departments seeking Channel support and their leadership.

· Manage a wide variety of customer support, including resolving billing issues, customer inquiries, Agent customer turn-up and general customer satisfaction and relations.

· Lead QBRs with assigned large Master agents.

Team Leadership & Performance Management

· Manage the Channel Partner Support Specialists and report metrics on quoting and order activity.

· Ensure effective communications are maintained within areas of responsibility.

Cross-Functional Coordination & Internal Communications

· Lead, identify and manage internal communication needs, disseminate information regarding relevant activities and obtain appropriate corporate approvals.

· Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Bachelor’s degree in a relevant field or equivalent work experience.

· Minimum of ten (10) years in telecom or technology sales with five (5) years selling in telecom in “The Channel”.

· Minimum of seven (7) years in technology sales management.

· Strong prospecting, selling, and closing skills at a management level.

· Must be able to demonstrate a business-to-business telecom sales record at a high level of achievement with management experience.

· Experience developing and maintaining business, sales, and account plans as well as negotiating and closing complex deals.

· Experience selling and managing accounts that have executive interaction where cultivating larger, strategic relationships key.

· Proficiency in Salesforce.com.

· Ability to travel as needed within the United States.

· Has a working knowledge of Ethernet, optical waves, dark fiber, and broadband and voice services.

· Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Preferred Qualifications:

· Masters’ degree (MBA) preferred.

Knowledge, Skills, and Abilities:

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail and organizational skills.

· Ability to work within critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.

· Ability to provide excellent customer service.

· Excellent interpersonal skills.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.