Customer Care Technician

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 62 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2022, Eurofins generated total revenues of EUR € 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Excellent pay. No experience required - training will be provided.

1st shift – Full time Thursday -Monday 11am -7:30pm

Employee Responsibilities:

· Customer care technician works in a biomedical laboratory and manufacturing facility performing  a variety of environmental service duties to support our customers by caring for the offices and common areas as well as  supporting the maintenance and sterility of the laboratories, equipment, storage areas.

· Support our customers through cleaning and sanitizing common areas, restrooms, locker rooms, cafeterias, warehouse and storage areas to ensure facility is cleaned and in good condition for routine daily activities

· Ensure all laboratories and equipment are clean, disinfected and ready for production and testing of sterile medical products.

· Stock and organize supplies for all required areas of the scope

· Operate Microsoft Applications (for charting, email, training, etc.) and other computer-based systems utilized in the facility

· Follow standard procedures and execute activities independently, as well as in a team environment.

· Complete documentation in a regulated environment such as completing logbooks, training, and communicating with other groups on equipment maintenance activities and special cleanings.

Qualifications

The Ideal Candidate would possess:

- Strong customer service skills, ability to work independently, and strong attention to detail

· Experience performing housekeeping responsibilities, or  custodial or sanitization in a medical, laboratory, or a clean room environment

· Good communication skills (both written and verbal)

· Ability to stand for up to 8 hours/day in a physically active role

Minimum Qualifications:

· Minimum of high school diploma, or equivalent

· Reliable, hardworking team player

· Ability to use Microsoft computer applications for communication, emails, and training.

· Ability to pass a full physical including a respiratory certification, with annual monitoring, as well as a drug test to work in a manufacturing environment

· Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

• Comprehensive medical coverage, with dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid holidays and vacation
• Compensation Range  - $20/hr

Eurofins Lancaster Laboratories Professional Scientific Services® (PSS) is a global, award-winning insourcing solution that places our people at our clients’ site dedicated to running and managing laboratory services while eliminating headcount, co-employment and project-management worries.

We infuse our 55-year track record of scientific and laboratory operations expertise, as well as HR and great place to work best practices, to recruit, hire, train and manage highly qualified scientists to perform laboratory services using our client’s quality systems and equipment.

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.