Windows, Unix and VM Support Analyst L2 -PH

WE’RE HIRING: Windows, Unix, and VM Support Analyst (L2) – Philippines

Excis is a global IT support leader driven by innovation, collaboration, and excellence. We are seeking a Windows, Unix, and VM Support Analyst (L2) to manage, maintain, and optimize enterprise server environments and virtualization layers. This role ensures high availability, security compliance, and performance across Windows and Unix servers and virtual infrastructures.

About Us

• Client Presence: 190+ countries

• Engineering Team: 6,000+ engineers

• Enterprise Clients: 200+

At Excis, we foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

Requirements

Key Responsibilities

As a Windows, Unix, and VM Support Analyst (L2), you will:

1. Build, maintain, and secure Windows servers, VM clusters, and virtual machines; join domains and apply security baselines and GPOs.

2. Monitor OS and VM health (services, logs, performance counters) and troubleshoot common issues.

3. Execute monthly patching cycles; validate post-patch application services; maintain patching evidence.

4. Troubleshoot authentication, GPO application, and group membership issues.

5. Maintain backup agents and perform periodic restore tests; document DR evidence.

6. Track EOL OS and virtualization layer versions; plan and coordinate upgrades or migrations.

7. Validate TLS/certificate bindings for Windows services (IIS, RDP, LDAP) and renew as needed.

8. Investigate performance bottlenecks (CPU, RAM, disk, network) using standard tools.

9. Ensure antivirus/EDR agents are installed, healthy, and reporting; remediate gaps.

10. Maintain accurate server runbooks, diagrams, and CMDB entries.

11. Support application teams with prerequisites, ports, and service dependencies.

12. Implement and tune monitoring thresholds and dashboards to reduce alert noise.

13. Participate in DR tests (site failover, recovery) and document outcomes and actions.

14. Enforce least privilege local admin practices and secure service account usage.

15. Provide weekly operational KPIs (availability, incidents, patch compliance, backup success).

Required Skills

• Windows Server administration (AD join, GPO, services, registry)

• Virtualization layer administration and support (VMware, Nutanix, Hyper-V, or others)

• Patch management tooling and troubleshooting failed updates

• TLS/PKI on Windows roles (IIS, RDP), certificate lifecycle management

• Performance monitoring and troubleshooting (perfmon, event logs)

• PowerShell basics for automation and troubleshooting

• EDR/AV agent operations and ITSM/CMDB proficiency

Benefits

Benefits

Benefits

• Supportive environment fostering professional growth and continuous learning

• Collaboration across diverse technologies

• Competitive compensation

• Opportunity to contribute to a global IT leader that values innovation and excellence

Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and be part of a world-class IT support team!