Key skills
BILeadershipCritical Thinking
About this role
Become a part of our caring community and help us put health first
The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.The Workforce Management Professional 2 assesses organizational staffing and inventory demands, identifying requirements and solutions to meet operational objectives. You will provide analysis at the segment level, connecting workforce planning with inventory performance and resource distribution. You will understand department, segment, and organizational strategy and how inventory management influences productivity, service levels, and cost efficiency. You will make decisions regarding their work methods—sometimes in ambiguous situations—with minimal direction, while adhering to established guidelines and procedures.
Key Responsibilities
Maintain and analyze multi‑team forecasts and schedules, aligning staffing needs with inventory volume trends, demand patterns, and workflow requirements.
Lead daily customer‑facing calls focused on forecast reviews, operational updates, inventory‑related insights, and issue resolution for the Resolutions Team.
Train and guide business leaders on Workforce Management tools, emphasizing visibility into inventory queues, volumes, and backlog drivers to support improved decision‑making.
Collaborate within the WFM team to ensure operational objectives, inventory targets, and throughput expectations are progressing and executed effectively.
Partner with cross‑functional support teams to evaluate how initiatives or process changes impact staffing, workflow distribution, and inventory management outcomes.
Create and maintain files using Microsoft tools including Excel, PowerPoint, OneDrive, Forms, Word, and Outlook to support workforce and inventory analysis.
Manage and resolve exception tickets such as troubleshooting WFO issues, setting up profiles, entering overtime, and addressing discrepancies impacting inventory routing or workflow accuracy.
Monitor real‑time inventory across multiple queues and systems, alerting Operations when resource redistribution or workload balancing is needed to mitigate aging or backlog risks.
Demonstrate strong customer focus by leading high‑level conversations, communicating inventory impacts, and following through on commitments.
Collaborate effectively by engaging team members to support higher‑level inventory and operational goals requested by internal and external stakeholders.
Take initiative by understanding current inventory state, identifying risks or improvement opportunities, and proactively recommending or taking action without being directed.
Work hours for this role will occur during weekdays (Monday – Friday 10:30 a.m. - 7:00 p.m.) in addition to availability for weekend rotation support subject to business needs.
Use your skills to make an impact
Required Qualifications
2 years or more of Workforce Management experience, specifically in real-time or inventory management
Customer-facing experience and proven ability to lead conversations with various levels of leadership, including ability to effectively manage difficult situations and successfully interact with difficult customers
Ability to provide guidance, instruction and direction to team members to successfully deliver on plans and projects
Comprehensive knowledge of Microsoft products including but not limited to Excel, PowerPoint, OneDrive, SharePoint, and Word
Demonstrated ability to articulate ideas effectively in both written and oral forms
Strong analysis, critical thinking, and analytical problem-solving skills
Ability to handle multiple tasks and deadlines with attention to detail
Knowledge of Aspect WFM platform
Preferred Qualifications
Knowledge or experience with Back-Office (Non-Phones) based teams
Additional Information
This is a remote position.
Work hours for this role will occur during weekdays (Monday – Friday 10:30 a.m. - 7:00 p.m.) in addition to availability for weekend rotation support subject to business needs.
Work At Home / Internet Information:
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
SSN Alert:
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 03-16-2026
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.