Senior Services Engagement Manager

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Senior Services Engagement Manager, Central EMEA

The Sr. Services Engagement Manager is a key member of our Central EMEA Professional Services team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget 

As a Services Engagement Manager you will:

• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business

• Define, scope and sell our professional services portfolio

• Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk

• Work with our Project Management Office (PMO)  to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery

• Occasionally manage services engagements directly

• Input into the planning and forecasting of our resourcing profile

• Working directly with Customer to ensure alignment of Cloudera tasks/activities

• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re Excited About You If You Have:

• Excellent experience in leading scoping, selling and delivering large scale, data driven projects

• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings

• Bachelor's degree in related field of study or equivalent work experience.

• Knowledge of software implementation and project/program management methodologies

• Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

• Self-starter mentality and collaborative problem solver

• Ability to travel up to 20% 

This role is not eligible for immigration sponsorship

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

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