Temporary Executive (Customer Engagement)

[What the role is]

This is a temporary positio of 11.5 months with the Temasek SkillsFuture Academy (TSA).

[What you will be working on]

The executive will be expected to perform the following responsibilities:
• Manage first level enquiries through channels such as emails, calls and walk-ins.
• Assist customers / students with product or service-related questions, issues, and requests.
• Resolve customers / students concerns and complaints effectively, aiming for first-contact resolution.
• Provide admin and logistics support to events (Orientation, Graduation, Partners appreciation event, SkillsFuture Fest etc)
• Oversee TSA One-stop centre to ensure centre is well-maintained.
• Handle admin and ad hoc duties as required.

[What we are looking for]

• Service quality mind-set with good communication skills.
• Meticulous and systematic.
• Team player with high initiative, resourceful and savvy with digital technology.
• Good time management, ability to multi-task and prioritise work.
• Possess good computer applications (e.g. Microsoft Excel, Microsoft PowerPoint and Microsoft Word) skills.