Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Front Desk Operations  

  

Provide a consistent meet and greet service to enable a positive customer facing attitude while working with client and employees. Hire from relevant industries like Hospitality, Airlines etc., with higher capabilities, People Skillsets changed etc. Workplace Transformation is committed in providing the best in class experience to the Clients and employees with a safe and an agile workplace environment.  

 

• A basic "meet and greet" service delivered by polite, efficient personnel.    

• The highest standard of customer service  

• Operated by highest trained staff   

• Allowing increased time for each guest interaction and a more personal level of service  

• Prompt handling of all general enquiries and management of guest until host arrives.   

• Provides a warm, professional welcome, clear environmental, health, safety, and building related guidance. 

• Should be able to keep a complete control of the Reception and surrounding areas 

• Service provider to ensure awareness of Crisis response eg Bomb Threat, building evacuation etc and mandate regular training on such subjects. 

• Experience in client facing profiles and have an effective communication skills 

• FOE needs to handle all incoming and outgoing calls in professional and pleased tone that nurtures delightful experience to clients   

• Issue visitor badges/temporary card/service badge etc to the Clients/ Visitors and follow are guidelines as set by client

• Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition   

• Check cleanliness of lobby, lifts and public areas, lights at Front desk   

• User satisfaction conduct of the front office attendant and upkeep of the front office area will be the key measure to assess the performance of the front office services provided by the Service Provider  

• Make receptionist services wherever recruited, available for site business hours as desired by client

• Service Provider will ensure that the receptionist greets all visitors. Visitors will not be allowed beyond the reception areas without being escorted by their host. 

• Ensure the receptionists carrying out the service are smartly dressed at all times. Specify uniform formal dressing for Women.

• Ensure that all visitors at BT’s Sites must be signed in and out, and be given a visitor’s badge for that day  

• Ensure that Front Office is manned 24/7 or during the operational hours as agreed with client.  Service Provider will ensure that there is an immediate replacement available in case the Front Office resource resigns from the service or stops attending the work. FOE to cover shift during operational hours, security guard to cover during non-operational hour / night shift  

• Do a daily audit of badges on a daily basis to account for all visitors entering and leaving the building and any discrepancy to be reported to DM on daily basis

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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