Key skills
AIArtificial Intelligence
About this role
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job description
POSITION GOALS
Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site.
Must be able to recognize system shortcomings and respond to operational and emergency situations
Achievement of the Key Performance Indicators and Service Level Agreement targets.
MAJOR RESPONSIBILITIES
Site Operations Management
Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all cleaning functions i.e. administration, Reception, pest control and client services
Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by Client
Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards
Plan, organize and arrange internal events for any processes or business
Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities
Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site
Capture cost and tracking methods for all consumables and other supplies
Achieve client satisfaction to Client expectations
24/7 emergency call support and site attendance is required
Monitoring GUTS tickets for closure
Audit the Asset register from time to time `
Staff Management
Manage and assist with the personal development of all direct reports
Develop and manage succession plans for all direct reports
Actively seek to train subordinates in all aspects of the non-technical services
Vendor Management
Vendor grooming and real time monitoring of services and periodic reviews
Manage service contracts including inspections and quality management of service delivery
Ensure timely payment to vendors
Follow a structured vendor management program as per Client specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks
Health management
Ensure compliance with statutory regulations on fire, health and safety standards.
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.
Reporting
Assist in compilation of all MIS
Contribute to the monthly management report and quarterly business review to Client and other reports as required
Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives
Others
Maintain equipment database for site.
Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings.
Initiate strategies to achieve measurable improvements in energy consumption.
Participate in emergency evacuation procedures including crisis management and business continuity
Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD.
Location:
On-site –Chennai, TNScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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