Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of Assistant Manager where you will focus on daily Reconciliation, weekly, Bi weekly reconciliation and month end close activities. The person is responsible for leading one of the GRS Barclaycard Production team & Breaks Management and be responsible for all the operational reconciliations and related payment activities. 

You may be assessed on key critical skills relevant for success in role such as:

• Ensuring all SLAs are met as per defined timelines

• Daily reconciliations and Breaks Management as per defined delinquency period of the accounts.

• Ensuring adherence to the AO&R Policy & GL Controls Framework.

• Journal Processing and Risk reporting as defined in SOP/ALP’s

• Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance and Providing appropriate information for ongoing reconciliation/Management Information activities.

• Compliance with all applicable policies, principles, and procedures.

• Adhere to PSD controls and process customer adjustments / settlements on a timely basis.

• Collate & Analyse financial data from various reports & System.

• Analytical skills to make meaningful inferences.

• Supporting change projects as and when required

• Ensure compliance to all SOX & OR Controls

• Conduct conference calls and mange Customer expectations.

• Identify areas for improvement.  Adds value and improves customer service.

• Focus on developing and implementing best practice.

Desirable skills sets:

• Good reconciliations process understanding

• Card industry knowledge will be an added advantage.

• Strong understanding of the trade lifecycle

• Understanding/usage of tools like SAP, Intellimatch

• Detail oriented with strong ownership of daily deliverables.

• Ability to manage tight deadlines with accuracy.

• Strong communication and coordination skills.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Chennai.