Legal Counsel - Commercial

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

What You'll Do  

We are hiring a Legal Counsel to join Sprinklr’s Commercial Legal team in MEA, and APJI reporting to the Associate General Counsel, Commercial. The Legal Counsel will have responsibility for a broad range of legal matters across the MEA and APJI regions in supporting all aspects of Sprinklr’s commercial operations.  The Legal Counsel will work cross-functionally across time zones within the Legal team and across the business to efficiently and effectively support sales in negotiating customer contracts, appropriately balancing revenue generation with risk mitigation.  This position requires an independent, disciplined self-starter with a team-focused mindset and a passion for resolving today’s problem and executing long term strategies and best in class industry practices in private and public sector that improve productivity, remove bottlenecks, and serve as blueprints for global adoption and use. It also requires strong communication skills, the ability to present positive, creative business friendly solutions, and advise management of risks and derisk strategies to help the business achieve its goals.  The Legal Counsel will closely collaborate with subject matter experts within the Legal department such as commercial contracting, privacy, security, compliance, corporate governance and extended cross functional team of experts to drive discussions and strategic solutioning to safeguard Sprinklr interest internally and externally.   

Responsibilities 

• Review, draft and negotiate all forms of company contracts with some of the world’s largest and most respected brands in the public and private sector.  This includes but is not limited to Non-Disclosure Agreements, SaaS Agreements, Professional Services Agreements, Master Services Agreements, Order Forms, Statement of Works, Data Processing Addendum, Privacy Terms, Artificial Intelligence Terms, Security Frameworks, Request For Proposals, Statement of Compliance, Proof of Concepts, Code of Conducts, Regulatory and Policy Documents, Vendor Registration Documents, Partnership Agreements and Terms, Product Terms, and Service Level Agreements. 

• In collaboration with our Data Privacy Team and other Subject Matter Experts, advise Sprinklr business on data protection/privacy and other matters.  

• Interpret contractual terms and conditions and confidently advise internal and external stakeholders and management over emails, calls or in person regarding contractual obligations and business friendly solutions or strategies to resolve business issues.  

• Develop, implement and maintain standard templates, forms, playbooks, clause library, and processes and assist internal and external stakeholders with education and adoption.  

• Provide training to the sales and services teams that you support and across the wider Sprinklr business as required.  

• Provide transactional support and general legal advice to different teams across the company on mitigating legal risks in the commercial context and work closely with cross functional teams across the business to achieve business outcomes with safeguarding Sprinklr interest.  

• Handle other project-based work within the scope of the legal department responsibilities on as-needed basis including assistance with changes to contracting, AI use/ adoption and quote to cash process at Sprinklr. 

• Develop strong relationships with other members of the Sprinklr Legal team and business stakeholders, becoming a trusted advisor to internal clients. 

Requirements 

• Bachelor or Masters Law degree from an Indian or Middle East law school/university. 

• 5+ years of experience as a corporate attorney providing legal advice and negotiating agreements in a software/technology/public listed environment, or at a law firm providing such services to clients in that environment.    

• Expertise in India and/or Middle East laws and regulations, commercial and contract law. Working in international jurisdictions is a plus. 

• Success working with sales teams in customer negotiations and contracting.  Prior use of a contract lifecycle management software (e.g. Conga/ SFDC) is a plus.  

• In-depth understanding of contract law and software contract requirements and strong skills in negotiating SaaS agreements.  

• Excellent organizational skills with great attention to detail, common sense and a sense of humor.  

• Strong written and oral communication skills to a variety of audiences, including the ability to clearly and concisely explain legal concepts to a business audience. 

• Ability to work with independence, manage competing priorities effectively, and meet deadlines. 

• Outcomes-oriented, creative, and collaborative, able to think outside the box to arrive at business -friendly solutions.  

• Comfortable in a fast-paced and demanding environment, and able to maintain calm and perspective under pressure.  

• Excellence is the baseline value of Sprinklr Legal Team but being an empathetic colleague and a trustworthy human being are integral to your individual and team success, and absolute requirements for members of the Sprinklr Legal Team.  

Nice to Haves 

• Experience working in an in-house legal department. 

• Background in technology and/or software industries. 

• Experience working independently in a hybrid or remote environment. 

• Proficiency in speaking and drafting in Arabic.  

• Proficiency in Indian and/or Middle East Privacy laws. 

• Experience working in a highly engaged team distributed across multiple time zones and cultures. 

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.