Project Manager, Enterprise Merchandise

Quince is a tech company disrupting the retail industry with a focus on quality and sustainability. The Project Manager for Enterprise Merchandise will support Account Executives during the sales process by managing order-to-delivery for clients and ensuring an excellent customer experience.

Responsibilities:

• During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders
• Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals
• Track project updates in our B2B operations tracker and share updates with clients
• Communicate with an Account Executive as needed
• Additional Client Support:
• Assist clients with sample returns
• Assist with shipping and tracking of samples and complete orders
• Troubleshoot any missing or lost items
• Answer product and inventory questions as needed
• Field requests to expedite samples when possible

Requirements:

• Must have knowledge of Google Sheets
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures
• Must be extremely detail-oriented and operate with a sense of urgency
• Customer service oriented and customer obsessed
• Takes initiative to reply to customers with urgency
• Preferred experience with a CRM (we use HubSpot)