Technical Project Manager – Post Implementation Success - Digitech - Remote

Sarnova is a leading provider of advanced billing and technology services to the EMS transport industry. The Technical Project Manager will own the post-implementation phase for complex clients, ensuring stakeholders stay aligned and clients experience a smooth transition following Go-Live.

Responsibilities:

• Manage all client onboardings post‑Go‑Live, serving as the primary point of contact for outstanding deliverables and ongoing onboarding tasks
• Drive completion of all tasks not covered in initial onboarding, ensuring no gaps remain during the transition to full operational status
• Interpret, analyze, and understand complex client contracts, identifying obligations related to reporting, integrations, hardware/software, and other post‑implementation needs
• Translate contractual requirements into actionable project plans and ensure all commitments are met
• Oversee creation, customization, and delivery of all post‑Go‑Live reports, ensuring accuracy and compliance with contract requirements
• Gather and validate all custom reporting specifications from stakeholders
• Develop a strong understanding of Digitech’s full billing software suite, onboarding workflow, and integration processes
• Coordinate technical projects including: Third‑party program interfaces (inbound and outbound), External system connections (CAD, ePCR, RPAs, etc.), Hardware and software ordering or configuration, API, XML, HL7, CSV, XLSX file workflows and validation
• Troubleshoot workflow, data, or integration issues, escalating to senior technical staff or vendors as needed
• Serve as the bridge between Sales, Client Relations, Credentialing, Integrations, Billing, Development, Analytics, and vendors to drive completion of all outstanding deliverables
• Schedule, lead, and document meetings between Digitech, clients, and third‑party technical personnel
• Communicate project status, blockers, deliverables, risks, and next steps clearly and proactively
• Define project milestones, timelines, dependencies, and resource needs
• Track, manage, and resolve production issues discovered pre‑ or post‑Go‑Live
• Document new work tickets, monitor progress, and ensure timely resolution
• Prioritize workload across multiple clients and vendors to meet deadlines
• Escalate high‑severity issues appropriately when risks arise
• Identify potential risks early—both pre‑contract and post‑implementation—and develop mitigation or contingency plans
• Ensure all releases, interfaces, and onboarding deliverables are high‑quality, accurate, and aligned with strategic and contractual objectives
• Maintain transparency with all stakeholders through timely status updates and reporting
• Build strong, productive relationships with key client decision-makers
• Serve as a trusted advisor, ensuring clients feel supported throughout post‑implementation and beyond
• Additional job duties as assigned

Requirements:

• Bachelor's Degree in project manager, computer science or similar preferred
• Experience managing complex technical projects, preferably related to government contracts, EMS systems, SaaS solutions, or healthcare IT integrations
• Strong analytical and problem‑solving skills with the ability to interpret technical documents, data workflows, and file formats (XML, HL7, CSV, XLSX)
• Experience troubleshooting technical, data, or workflow‑driven issues
• Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for non‑technical stakeholders
• Strong organizational skills with the ability to juggle multiple client projects simultaneously
• Experience coordinating cross‑functional teams and managing client expectations
• Ability to work independently and drive project outcomes in a remote environment
• High attention to detail, professionalism, and follow‑through
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
• Knowledge of system development processes or experience as a Business Analyst or Systems Analyst preferred
• Familiarity with electronic file storage, transmission methods, and system interfaces