Project Manager

MSM Technology is seeking a Project Manager to lead the successful delivery of Network Infrastructure Maintenance and Support Services to their Research Institute client. The role involves managing client relationships, ensuring compliance with Service Level Agreements, and overseeing service delivery and reporting.

Responsibilities:

• Act as the primary point of contact for the Client’s Project Leader, fostering a collaborative and transparent relationship
• Lead all client-facing meetings, including the initial Kickoff Meeting, Monthly Status Meetings, and Quarterly Business Reviews
• Manage contract performance subject to the technical direction of the Client Project Leader, ensuring all work remains within the defined scope and statement of work
• Oversee the entire deliverable lifecycle, from submission to formal written acceptance by Client, and manage the resolution process for any rejected deliverables
• Provide ultimate oversight for all service areas, including Network Monitoring and Maintenance, Technical Support, Cloud Connectivity, Disaster Recovery, and Documentation
• Rigorously monitor and report on SLA performance, including network uptime, incident response/resolution times, and help desk availability, ensuring all targets are met or exceeded
• Manage the team’s adherence to Client’s change management process for all maintenance and configuration changes
• Ensure the timely creation and delivery of all required reports, including Monthly Status Reports, SLA Performance Reports, Network Performance Reports, and Incident Response Reports
• Oversee the development and maintenance of the comprehensive Project Management Plan, Transition-In/Transition-Out Plans, and all network documentation and diagrams
• Serve as the final quality assurance checkpoint for all documentation to ensure it meets Client’s high standards
• Develop and maintain a detailed project plan consistent with the Project Management Body of Knowledge (PMBK) framework
• Lead and direct the technical team, prioritizing activities, managing resources, and ensuring all personnel understand their roles and responsibilities
• Implement ITIL (Information Technology Infrastructure Library) best practices across all service delivery processes to ensure efficiency and quality

Requirements:

• A minimum of eight (8) years of progressive experience in IT Project Management
• A minimum of five (5) years of experience managing federal or commercial contracts for IT infrastructure, managed services, or network operations
• Demonstrated experience managing a program of similar size and complexity continuously for a minimum of three (3) consecutive years for a single client
• Bachelor's degree from an accredited university or college
• Project Management Professional (PMP)® from the Project Management Institute (PMI)
• ITIL® v4 Foundation certification
• Expert-level knowledge of and demonstrated experience applying the Project Management Body of Knowledge (PMBOK) framework on government or commercial contracts
• Proven ability to manage projects with stringent, financially backed Service Level Agreements (SLAs), including tracking, reporting, and remediation