Systems and SaaS Engineer

Minted is a marketplace empowering independent artists to sell and scale their work. The Systems and SaaS Engineer will work closely with Security and AI engineers to build and support scalable, secure systems, focusing on identity management, automation, and endpoint management.

Responsibilities:

• Identity & Access and SaaS Management (40%)
• Administer, optimize, and automate core services (Okta, Google Workspace, and Slack)
• Manage AWS IAM policies, roles, and service accounts
• Design and implement user onboarding/offboarding automation
• Enforce least-privilege access controls across all systems
• Conduct quarterly access reviews and remediate privilege creep
• Integration & Automation (25%)
• Build and maintain integrations using Okta Workflows and Make.com
• Partner with an AI & Automation Engineer to design workflow solutions
• Create automated provisioning/deprovisioning pipelines
• Document integration architectures and runbooks
• Endpoint Management (20%)
• Engineer macOS and Windows endpoints using NinjaOne
• Maintain device policies, compliance standards, and security baselines
• Deploy software, patches, and configurations at scale
• Troubleshoot complex endpoint issues escalated from the helpdesk
• Infrastructure & Operations (10%)
• Serve as lead for Minted's corporate AWS environment (EC2, S3, IAM, VPC, etc.)
• Manage server infrastructure, monitoring, and disaster recovery
• Support office networks, VPN, and connectivity issues
• Implement infrastructure-as-code where applicable
• Technical Leadership (5%)
• Act as a technical escalation point for the helpdesk team
• Mentor junior IT staff on systems engineering best practices
• Participate in incident response and root cause analysis
• Contribute to IT architecture and strategic planning

Requirements:

• 3+ years experience in systems engineering or IT operations
• Strong expertise with identity management platforms (Okta, Azure AD, or similar)
• Hands-on experience with AWS IAM, EC2, S3, and core services
• Proficiency with endpoint management tools (NinjaOne, Jamf, Intune, etc.)
• Experience building workflows/automations (Okta Workflows, Make.com, Zapier, or similar iPaaS)
• Solid understanding of networking concepts (DNS, DHCP, VPN, firewalls)
• Comfortable with scripting (Python, PowerShell, Bash, or similar)
• Demonstrated ability to leverage AI tools
• Excellent troubleshooting and problem-solving abilities
• Strong written and verbal communication skills
• Ability to explain technical concepts to non-technical audiences
• Highly collaborative mindset with cross-functional teams
• Self-motivated with ability to manage multiple priorities
• Experience with SSO/SAML/OIDC protocols and federation
• Familiarity with security frameworks (SOC 2, ISO 27001, NIST)
• Knowledge of Infrastructure-as-Code (Terraform, CloudFormation)
• Experience with SIEM/logging tools (Splunk, Datadog, CloudWatch)
• Background in API integrations and REST/GraphQL
• Certifications: AWS Solutions Architect, Okta Certified Professional, or similar
• Experience working in e-commerce or retail environments