Senior Business Analyst

Nightingale College is focused on higher learning in healthcare professions, and they are seeking a Senior Business Analyst to translate complex business needs into actionable requirements. This role will ensure operational clarity and cross-functional alignment while supporting enterprise initiatives through effective documentation and stakeholder communication.

Responsibilities:

• Lead requirements gathering through interviews, workshops, and process walk-throughs
• Translate business needs into user stories, functional requirements, and acceptance criteria
• Coordinate operations team to clarify scope, assumptions, dependencies, and success metrics for new initiatives
• Partner with data team to analyze complex datasets to identify trends, risks, and opportunities
• Assist in designing dashboards, reports, and KPIs to support decision-making
• Identify gaps, risks, and decision points early to reduce rework and streamline execution
• Map current- and future-state workflows at the operational level (non-data, non-process improvement)
• Recommend process improvements to align business processes with organizational objectives and industry best practices
• Document business rules, roles/responsibilities, decision logic, and handoffs
• Collaborate with Process Improvement when redesign or root-cause analysis is needed
• Serve as the connective link between business owners, PMO, Technology, Data, and Process Improvement teams
• Surfacing performance variation and initiate discussions on the variation
• Provide support to ensure readiness criteria are met before projects move into development or implementation
• Partner with other Transformation Office functions to support solutioning, project initiation, backlog refinement, and sprint planning
• Lead user acceptance testing (UAT) planning, test scripting, defect tracking, and validation
• Prepare implementation documentation including SOP updates, workflow guides, and user impact summaries
• Maintain detailed documentation for requirements, workflows, and system changes
• Support change enablement activities in collaboration with leaders and functional owners
• Synthesize complex information into concise recommendations, requirements packets, or decision briefs
• Ensure solutions meet business needs, user expectations, and operational sustainability

Requirements:

• Bachelor's degree in business, information systems, operations, or related field; master's preferred
• 5+ years of experience in business analysis, operational strategy, or project/business systems consulting
• Demonstrated ability to translate ambiguity into structured requirements and actionable deliverables
• Proficiency with workflow and documentation tools (e.g., Lucidchart, Miro, Visio)
• Experience working in Agile environments and with cross-functional project teams
• Exceptional communication, facilitation, and relationship-building skills
• High attention to detail, systems thinking, and strong ownership mindset