Customer Success Manager

UVeye is on a mission to redefine vehicle safety and reliability globally with their advanced AI-centric vehicle inspection technology. The Customer Success Manager will establish partnerships with clients, ensuring exceptional service and delivering value through the UVeye platform, while managing multiple client relationships and driving performance metrics.

Responsibilities:

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance
• Simultaneously and successfully managing multiple client relationships
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements:

• 3+ years of experience in a Customer Success, Account Manager or similar role – preferably in a SaaS
• Proven experience in managing multiple accounts and projects
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers
• Hunger to work in a hyper-fast paced and ever changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms
• Willingness to travel domestically up to 50% of the time
• General understanding of the automotive space – an advantage!