Remote Customer Service Representative (Weekends)

VertiSystem Inc is an innovative real estate tech company seeking a Customer Service Representative to support consumer success on weekends. The role involves representing clients professionally, making outbound and inbound calls, and providing superior service to meet real estate transaction needs.

Responsibilities:

• Represent our real estate client in a professional manner. i.e. by phone, email and text message communication
• Make outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

Requirements:

• Must have reliable high-speed internet
• Must be able to work one of these weekend shifts: Saturdays and Sundays 6:00am - 3:00pm PST, Saturdays and Sundays 7:00am - 4:00pm PST, Saturdays and Sundays 11:00am - 8:00pm PST, Saturdays and Sundays 12:00pm - 9:00pm PST
• Must be able to attend training Monday - Friday, March 23 - 27, 2026 from 7:30am - 4:30pm PST with no attendance gaps
• Represent our real estate client in a professional manner by phone, email and text message communication
• Make outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and Speak English fluently
• Organized, independent, resourceful, and diligent
• Ability to collect and input data while fielding questions and speaking with consumers
• Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc
• Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)
• Interested in real estate, real estate lead generation, and real estate knowledge
• An additional language is a bonus but not essential (Spanish)