Sr. Project Manager

ELLKAY is a trusted data management partner in five healthcare segments, providing innovative solutions for healthcare organizations. The Sr. Project Manager is responsible for driving the successful delivery of complex projects, ensuring high-quality outcomes and client satisfaction, while also mentoring other project managers.

Responsibilities:

• Oversee the successful implementation of solutions in the ELLKAY product suite
• Oversee full lifecycle implementation of complex healthcare data, interoperability, or migration projects, including planning, execution, and deployment across multiple ELLKAY product lines
• Lead high-impact client engagements that require advanced technical knowledge, cross-department coordination, and strategic stakeholder alignment
• Own project planning and execution: create detailed project plans, manage resource allocation, track milestones, and ensure on-time, in-scope delivery
• Serve as the primary point of contact for project communications and status updates with internal and external stakeholders, including executive sponsors
• Manage and resolve risks, issues, scope changes, and interdependencies across technology, business, and client functions
• Define and enforce success criteria across projects; ensure high client satisfaction and alignment with contractual deliverables
• Provide coaching, mentorship, and operational support to project managers and junior staff within the department
• Serve as the first point of escalation for project and client issues that require elevated attention
• Contribute to onboarding, training, and knowledge transfer across the project management team
• Foster a high-performance team culture that emphasizes collaboration, quality, and ownership
• Identify and champion opportunities to optimize delivery methodologies, tools, and workflows
• Recommend and help implement improvements to team processes, documentation standards, and project reporting frameworks
• Contribute to internal strategic initiatives aimed at improving client outcomes, scalability, and efficiency
• Participate in department-wide planning and alignment efforts with Product, Engineering, QA, and Sales teams

Requirements:

• Experience in client-facing roles with a service-oriented mindset and high standards for customer experience
• Proven ability to manage and deliver complex, cross-functional projects in a fast-paced, client-facing environment
• Strong leadership capabilities with experience coaching and mentoring project managers or junior team members
• Advanced organizational skills with exceptional attention to detail, follow-through, and ability to manage multiple priorities
• Excellent verbal and written communication skills; able to communicate effectively across technical and non-technical audiences, including executives
• Strategic problem solver with strong critical thinking, issue resolution, and decision-making skills
• Confident and collaborative team player who thrives in a matrixed, cross-functional environment
• Experience serving as a primary point of contact for high-stakes clients and navigating sensitive escalations with poise and professionalism
• Demonstrated success building trusted client relationships and aligning project delivery with broader business goals
• Proactive mindset with the ability to identify process improvement opportunities and drive change within a growing organization
• Strong understanding of EMR systems (e.g., Epic, Cerner, Meditech), ancillary systems, or other clinical data platforms
• Proficiency with healthcare data exchange standards and formats (e.g., HL7, FHIR, CCD, APIs, CSV, XML)
• Familiarity with interoperability workflows and integration patterns between healthcare systems
• Working knowledge of networking protocols and data transmission methods (e.g., SFTP, VPN, TCP/IP)
• Comfortable leading technical conversations and collaborating with engineering, QA, and product teams
• Bachelor's degree in healthcare, technology, business, or related field (or equivalent experience)
• 5+ years of project management experience, with 2+ years in a senior-level or lead role
• Experience delivering implementations within healthcare IT or health data environments required
• Demonstrated success leading projects across multiple departments or product lines simultaneously
• PMP or other project management certification strongly preferred
• Proficiency with project management and collaboration tools (e.g., MS Office Suite, Asana, Vision, Jira, Confluence)