Senior DevOps Engineer 3

Asurion is a global leader in connected life services, providing support and protection for technology users. They are seeking a Senior DevOps Engineer to enhance their Microsoft ERP Platform by providing application support, monitoring, and collaborating with development teams to ensure business process health and stability.

Responsibilities:

• Guardians of all global applications on going availability and stability
• Resolves issues escalated from users of Dynamics AX (2009, 2012, & Dynamics 365 versions)
• Diagnose and resolve technical issues identified by monitoring/alerting
• Drive root cause analysis for critical system disruption
• Analyze, identify, document, and deploy application monitoring requirements
• Collaborate with development and delivery organization to develop proactive support strategies to new features and business processes
• Analyze existing and new solutions/approaches to identify opportunities to improve performance, reliability, and availability
• Must be available to work extended hours as necessary
• Effectively work through undocumented processes to resolve issues
• Develops tools/processes to speed up incident resolution
• Performs complex environment changes with accuracy
• Maintain global view and an active participating role in all portfolio and operation activities
• Active participation in portfolio delivery model including all changes and releases
• On-call coverage/Rotation

Requirements:

• Ability to quickly learn new technologies
• Strong problem-solving skills
• Consciousness and methodical in executing high sensitivity tasks
• Ability and desire to innovate and improve tools/processes
• Share learnings with teammates
• Understanding of version control and build and deploy pipeline concepts
• Basic Windows server administration
• Basic programming/scripting skills such as C#, PowerShell, or Python
• Proficient with basic database querying skills (MS SQL and/or T SQL)
• Over a year of experience working in an enterprise technology function
• Bachelor's degree in Computer Science or equivalent STEM background
• Guardians of all global applications on going availability and stability
• Resolves issues escalated from users of Dynamics AX (2009, 2012, & Dynamics 365 versions)
• Diagnose and resolve technical issues identified by monitoring/alerting
• Drive root cause analysis for critical system disruption
• Analyze, identify, document, and deploy application monitoring requirements
• Collaborate with development and delivery organization to develop proactive support strategies to new features and business processes
• Analyze existing and new solutions/approaches to identify opportunities to improve performance, reliability, and availability
• Must be available to work extended hours as necessary
• Effectively work through undocumented processes to resolve issues
• Develops tools/processes to speed up incident resolution
• Performs complex environment changes with accuracy
• Maintain global view and an active participating role in all portfolio and operation activities
• Active participation in portfolio delivery model including all changes and releases
• On-call coverage/Rotation