Field Service Engineer

GE Aerospace is a leading innovator in 3D printing solutions, seeking a Field Service Engineer to enhance customer satisfaction and maintain equipment in the Americas Region. The role involves installing, performing preventive maintenance, and repairing Colibrium additive manufacturing machines, ensuring they operate at peak performance.

Responsibilities:

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, repair and training across the region
• Perform total system level troubleshooting on complex multi-symptom problems
• Able to communicate technical ideas, trainings and subjects through written and verbal communications
• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines
• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision
• Document all work performed using computer-based service reporting procedures
• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts)
• Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers

Requirements:

• B.Sc. Engineering / Associates degree and 2 years technical experience, a High School Diploma and 5 years field service or electrical / mechanic technician experience, or equivalent military experience
• Willingness to travel domestically and internationally as business requires
• Willingness to work Weekends and Holidays as needed
• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques
• Shows Initiative, high standards, motivation and outside of the box thinking
• Demonstrated ability to work well with limited direction and information
• Demonstrated ongoing effort to maintain knowledge of current technology
• Excellent communication skills, listening skills, and interpersonal skills
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
• Note: Military experience is equivalent to professional experience
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job