Field Service Engineer

GE Aerospace is a leading global 3D printing solutions innovator, seeking a Field Service Engineer to support customers throughout the US and the Americas. The role involves installing, performing preventive maintenance, and repairing additive manufacturing machines while ensuring customer satisfaction and peak performance of production machines.

Responsibilities:

• The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, repair and training across the region
• Perform total system level troubleshooting on complex multi-symptom problems
• Able to communicate technical ideas, trainings and subjects through written and verbal communications
• Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer machines
• Help in all areas of site preparation (coordination of labor and materials) with minimal supervision
• Document all work performed using computer-based service reporting procedures
• Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of Service Bulletins and PMs inspections documentation for assigned accounts)
• Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers

Requirements:

• B.Sc. Engineering / Associates degree and 2 years technical experience, a High School Diploma and 5 years field service or electrical / mechanic technician experience, or equivalent military experience
• Willingness to travel domestically and internationally as business requires
• Willingness to work Weekends and Holidays as needed
• Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques
• Shows Initiative, high standards, motivation and outside of the box thinking
• Demonstrated ability to work well with limited direction and information
• Demonstrated ongoing effort to maintain knowledge of current technology
• Excellent communication skills, listening skills, and interpersonal skills
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
• This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))