HR Central Analyst

Republic Services, Inc. is a leader in the environmental services industry, focused on providing comprehensive waste management solutions. The HR Central Analyst will support the HR team by managing employee inquiries, ensuring data integrity, and enhancing the employee experience through efficient HR systems and processes.

Responsibilities:

• Serves as a Tier II point of contact for complex employee-related inquiries and issues utilizing a case management system. Escalation resource to our Tier 1 HR Central Representatives
• Performs exception handling and specialized support such as mass data imports while striving for quality, efficiency, and flawless delivery. Escalate to COEs for issue resolution as required. Overflow volume support to our Tier 1 HR Central Representatives
• Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality
• Maintains employee data within our people-focused systems. Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures
• Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. Providing guidance and training on self-service capabilities
• Maintains the functional structure of HR systems, which may include maintenance of tables and workflows impacting the overall functionality and use of HR systems
• Understands the full scope of HR Systems and interfaces. Including processing changes, auditing, reporting support and aiding future self-service initiatives
• Drives data integrity between systems with the support of audit practices to prevent downstream impacts on cross-functional systems and partners such as payroll, finance, etc. Supports SOX audit processes for HR Operations
• Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary
• Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support
• Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally
• Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows
• Partners closely with the HR Centers of Excellence in support of people programs and initiatives
• Participates in special projects and performs other job-related duties as assigned or apparent

Requirements:

• Passionate about customer service and the employee experience
• Positive team player attitude
• Highly organized and process oriented
• Strong attention to detail
• Ability to handle multiple demands and competing priorities
• Excellent interpersonal and collaboration skills to communicate clearly and effectively across all levels of the organization
• Ability to work with large data sets effectively and efficiently, as well as interpret and synthesize large volumes of data with clarity in a concise and well-presented format
• Strong analytical and problem-solving skills
• Strong ethics and the ability to maintain a high level of confidentiality
• PC software knowledge and skills, including Excel, Word, and PowerPoint
• 2 years of experience as an admin in Workday