Customer Success Liaison

eXeX is a healthcare SaaS company focused on improving efficiency across surgical teams. The Customer Success Liaison will serve as the primary on-site presence within the facility, building trust with surgical staff and coaching teams on the use of eXeX’s platform to enhance workflow and communication.

Responsibilities:

• Serve as the primary on-site eXeX presence within the assigned Tampa-area account
• Build trust with nurses, scrub techs, surgeons, and surgical leadership
• Coach teams on practical use of eXeX in pre-op, intra-op, turnover, and related workflows
• Reinforce disciplined, consistent use of surgeon and procedure-specific digital twin maps
• Translate technology into simple, practical guidance for end users
• Identify friction points, solve day-to-day issues, and escalate technical matters appropriately
• Gather meaningful field feedback and communicate it clearly to internal stakeholders
• Support internal champions and account expansion efforts
• Help lead behavioral and cultural change around surgical workflow standardization