Automation and Workflow Engineering - Sr ServiceNow Developer

Golden 1 Credit Union is seeking a Senior ServiceNow Developer to lead the design, development, and implementation of solutions on the ServiceNow platform. The role involves mentoring junior developers, managing ServiceNow projects, and ensuring compliance with organizational standards.

Responsibilities:

• Lead the design, development, and maintenance of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations
• Broaden skillset with integration or custom applications within ServiceNow, including custom script API integrations to a RESTful service
• Develop and maintain custom applications, modules, and integrations with other systems and platforms
• Mentor and guide junior developers, imparting best practices and ensuring quality of code
• Oversee ServiceNow development projects from inception through to completion, ensuring they are completed on time and within scope
• Coordinate with various IT and business departments to ensure effective implementation of ServiceNow solutions
• Conduct thorough testing, including unit, integration, and user acceptance testing
• Lead the deployment of updates and new configurations to the production environment, ensuring smooth transitions with minimal disruption
• Optimize ServiceNow configurations to ensure system performance and reliability
• Create and maintain comprehensive documentation for all developed solutions, ensuring they adhere to organizational standards
• Develop technical documentation including system architecture diagrams, data models, and process flow diagrams
• Serve as a technical resource for ServiceNow related troubleshooting, providing advanced support and guidance
• Lead the resolution of complex issues, implementing long-term solutions to recurring problems
• Promote continuous improvement by identifying and recommending opportunities for process, system, and other efficiencies
• Stay abreast of ServiceNow best practices and new functionalities, integrating this knowledge into the organization’s operations
• Ensure all developed solutions are compliant with the organization's IT policies, procedures, and standards, as well as state and federal regulations

Requirements:

• Bachelor's Degree in Computer Science, Information Systems, or a related field
• A minimum of seven years of experience in software design, programming, maintenance, technical troubleshooting, and documentation is required
• Minimum 4 or more years of experience with ServiceNow deployment and administration
• Enterprise experience working with multi-tier software architecture, object-oriented design, requirements gathering, Agile and Waterfall SDLC
• Demonstrated expertise in developing, troubleshooting, and implementing software code that includes two or more programming languages similar to the following: Procedural: TAL, Non-Structured: SQL
• Advanced knowledge of ServiceNow platform functionalities and capabilities such as Glide records, aggregates, and angular JS
• Proficiency in web development technologies such as JavaScript, HTML, and CSS
• Strong project management, problem-solving, and analytical skills
• Excellent communication, interpersonal, and mentoring skills
• Ability to work effectively in a collaborative team environment and manage multiple priorities and tasks in a fast-paced work environment
• Strong leadership qualities with a desire to mentor junior staff and contribute to the growth of the team
• Master's Degree is a plus
• ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred
• Experience in modifying workspaces within the UI builder
• IT Service Management and Discovery experience is preferred
• Certified Technical Architect (CTA) certification is highly desirable