Techops Engineer -Mid Level

ACD Direct, Inc. is an innovative virtual company specializing in contact center technology solutions for B2B clients. They are seeking a Mid-Level TechOps Engineer to build, automate, and maintain the infrastructure that supports their operations, focusing on CI/CD pipelines and cloud services.

Responsibilities:

• Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision
• Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling
• Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently
• Contribute to Infrastructure as Code (IaC) and configuration management initiatives
• Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance
• Collaborate with Engineering and QA teams to improve deployment velocity and release quality
• Help onboard and guide junior team members, sharing knowledge and best practices
• Maintain clear, accurate documentation for systems, runbooks, and operational processes
• Participate in Agile SDLC ceremonies and contribute to sprint-based delivery

Requirements:

• 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field
• Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent
• Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM
• Working knowledge of containerization (Docker) and basic orchestration concepts
• Experience with scripting or automation (Bash, Python, or similar)
• Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent
• Familiarity with security fundamentals - access controls, encryption, patching, and audit logging
• Strong written communication skills; you write documentation that teammates actually want to read
• Ability to work independently in a fully remote, async-friendly environment
• Experience supporting PCI DSS compliance requirements
• Exposure to Kubernetes or container orchestration platforms
• Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar)
• Background in contact center, telecom, or SaaS infrastructure environments
• Experience with SMS platforms or telecommunications APIs